Telephone

 

+44 UK 01903 743193

+44 UK 07941 049509

 

Email

Info@altogold.com

GRINDELWALD

Walking and cycling the Alpine routes

BRIENZERSEE

A taste of the Lakes

BONIGEN

Be adventurous in our region

MANOR FARM

Choose from two private beaches

HASTLIBERG

Trotti bike down the mountains for FUN

BRIENZERSEE

Take a cruise on the 2 lakes

BERNESE OBERLAND

Reward for your walk Stunning Alpine views

BEATENBERG

Take it easy and spoil your selves

Arrival Date Nights Adults Children (0 - 18 years) Currency  

(COVID-19)  Coronavirus New letter

Last Updated: 15th March 2020

Owing to the Coronavirus many of the attractions in Switzerland are now closed to visitors. Transport, trains, cable cars etc:  to the high mountains are not operating. Leisure facilities, Museums, sports centers, swimming pools and ski resorts are closed.

Germany, France, Austria and Italy are restricting entry in to and out of their respective countries.

Guests visiting Switzerland are required to SELF QUARANTINE for at least 5 days from their arrival date.

Restaurants are limited to 50 people at any one time.

 

The health and well-being of our guests is paramount and very important to us.

 

This will be an inconvenience to our guests holidaying Switzerland.  We are advising our guests that we have taken the extremely difficult decision of enforcing “Force Majeure” as per our Terms and conditions and will now close until 30th April 2020. Opening again on 1st May 2020. When we hope the situation will improve.

We apologies for any inconvenience this may cause, this is the first time in 50 years we have needed to do anything like this. We always put our guests first and want them to enjoy what Switzerland has to offer.

 

We appreciate your understanding and cooperation regarding this problem it is a very difficult time for us all.

(COVID-19)  Coronavirus Guidance

Last Updated: 14th March 2020

We are keeping a close eye on developments associated with the spread of Coronavirus.

Currently Cases of Covid-19 (Coronavirus) have been reported in a number locations throughout the world. Although the overall volume of reported cases is very low, some National and local authority have introduced health measures, so it is very important to follow the public health advice relating to the local destination you are travelling to.

 

We strongly advise all our Guests and Customers to follow the situation and latest updates here: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

 

Or your own government guidance pages.

 

We will be monitoring the situation. In the event of changes that may impact your stay, we will contact you and advise the process to follow.

 

For guests who are concerned about their travel plans in light of the Coronavirus outbreak, we answer the most commonly asked questions below.

 

We are advised Switzeland is currently listed as Special and advising guests to take sensible precautions.

https://www.bag.admin.ch/bag/en/home/krankheiten/ausbrueche-epidemien-pandemien/aktuelle-ausbrueche-epidemien/novel-cov.html#903671355)

 

Useful link Swiss Info

https://www.swissinfo.ch/eng/covid-19_coronavirus–the-situation-in-switzerland/45592192

 

How will I know if my travel plans are going to be affected?

We pay constant attention to the guidance from the UK’s Foreign & Commonwealth Office (FCO). We will respond to any advice by the FCO (or overseas government agencies) against non-essential travel to your destination, and will contact you as soon as it is clear we will not be able to provide your holiday. However, the unpredictable impacts of the Coronavirus mean that decisions about cancelling or changing your holiday may be no more than a hours before you are due to depart.

 

What do I do if I am due to travel to a destination that has Coronavirus cases, but there is no FCO advice against travel?

Unless there is no advice against travel the holidays will be provided as planned and normal booking conditions apply.

 

I’m travelling to a location where the FCO has advised against all, but essential travel.

If the travel advice remains in place for your holiday location, we will contact you if your departure is within 1-2 weeks of your arrival date. Supply the relevant information and option open to you at that time.

 

How will I know if my travel plans are going to be affected?

We will respond to any advice by the FCO (or overseas government agencies) against non-essential travel to your destination, and will contact you as soon as it is clear we will not be able to provide your holiday. However, the unpredictable impacts of the Coronavirus mean that decisions about cancelling or changing your holiday may be no more than a few hours before you are due to depart.

 

Can I amend my reservation/stay to new dates?

Currently should you decide to cancel you would lose your holiday and your money. We recommend you move your dates :- In these exceptional times, we are happy offer an additional service as a jesture of good will. Altogold Ltd will move your holiday on to new dates free of adminastration charges. Should your holiday fall in higher priced period then you will be liable for any additional increased costs would apply.

 

Can I cancel my holiday even though you are still planning for it to go ahead?

I no longer wish to travel, Can I cancel my reservation/stay?

We will only be able to provide you with a full refund if

  1. If the FCO (Foreign and Commonwealth Office) advice
  2. Altogold Ltd cancel your holiday.

If in the meantime you decide not to travel and we are open for guests, choosing to cancel your holiday the current Terms and Conditions apply – please see our booking conditions for full details (https://altogold.co.uk/terms-and-conditions/)

 

Holiday Balance is due. Should I have to pay now? Can I pay later while I wait and see what happens?

 

We ask you to make the balance payment for your holiday at 10 weeks before your holiday start date. You can do this safe in the knowledge that we will provide you with a full refund if we have to cancel your holiday for any reason. Our usual Terms and Conditions apply. We appreciate you could have questions about your balance payment. Please Email your questions.

 

What if you cannot follow your initial travel plans due to the Coronavirus outbreak, am I entitled to compensation?

Unfortunately you will not be entitled to any compensation, as the reason for the holiday not continuing is beyond our control.

 

Travelling soon? What advice should you consider from the destination you are travelling to?

We strongly advise keep in contact with Foreign & Commonwealth Office (FCO) travel advice for the country / destinations you are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro.org website. This website provides specific travel health advice for our destination countries.

I’ve been advised by the  GP to self-isolate, can I cancel my holiday?

You would be subject to our Terms and conditions – cancellation charges, Should this be a medical requirement and can be validated by your GP then you should contact your Travel Insurance provider to see if they will cover you for cancellation.

 

What do I do if I’m on holiday and there’s an outbreak on site?

If there is an outbreak on the campsite, Our Managers will follow local authority guidelines. Please comply with any additional screening measures that are put in place. If you develop symptoms, however mild, please follow the guidance of the overseas health authority.

 

What precautions should I be taking?

We recommend reading the general advice for travellers from the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro.org.

 

Protect yourself and others

The top priority for the Swiss Federal Council is the health of the public.

The aim should be to make sure that people are better protected from the novel coronavirus, especially those who are at a higher risk of becoming severely ill. We can all help by following the recommendations (both the new ones and those issued previously):

Keep your distance – for example: Protect elderly people by keeping adequate distance from them;

Keep your distance when queuing or waiting in line;

Keep your distance at meetings.

Wash your hands thoroughly.

Avoid shaking hands.

Wear a mask when in company of many people

No mask –

Cough and sneeze into a tissue or the crook of your arm.

The Coronavirus is thought slava based and a cough or sneeze by any one must be contained with a tissue (bin it) – handy (Bag it) – your own cloths (Wash it soon as you can).

Wash your hands thoroughly and never touch the face with your hands.

If you have a high temperature and a cough, stay at home.

Always call ahead before going to the doctor’s or the emergency department

 

Travel Insurance

We recommend everybody travels with adequate insurance cover. All insurance policies vary so we recommend speaking to your insurance company to clarify what cover is provided for situations arising due to the spread of Coronavirus.

 

We are happy to revise your holiday visits to lesser-visited attractions on request should you feel this would help.

 

 

Contact Us

Swiss Office (Seasonal)

C/o Altogold Swiss Holidays

Neuhaus Manor Farm AG

Seestrasse 201

Unterseen

Postfach

3800

Interlaken

Switzerland

Head Office Address

Altogold LTD

Hillside Walk

Storrington

West Sussex

RH20 3HL

Company No 1333938

V.A.T. GB194 1807 48

Altogold Ltd (Trade Marked 2629010)

Altogold Ltd (Trade Marked 2629010), Swiss Holidays, Altogold Travel. Sun-TreK holiday homes, Sun-TreK holidays, Fun-Trek, Swiss Caravan Holidays are trading names of Altogold LTD Est 1969."Altogold" is the trademark of this company.

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