+44 UK 01903 743193
+44 UK 07941 049509
Walking and cycling the Alpine routes
A taste of the Lakes
Be adventurous in our region
Choose from two private beaches
Trotti bike down the mountains for FUN
Take a cruise on the 2 lakes
Reward for your walk Stunning Alpine views
Take it easy and spoil your selves
Coronavirus (COVID-19) Guidance
Download & install the NHS COVID-19 app – Download it here
We encourage ALL customers to download and install the NHS COVID-19 app to help fight the spread of the virus and save lives. Don’t forget to “check-in” to our terminal buildings using the QR codes located on our entrances, if you enter the terminal.
Important requirement from the Department for Transport to provide passengers travelling to the UK with information about coronavirus (COVID-19) measures and public health guidance.
From 29th October 2020, changes come into force requiring the use of prescriptive text at 4 key times, to remind passengers to complete an online Passenger Locator Form (PLF) prior to arrival in the UK, the need to check self-isolation requirements and the mandatory wearing of a face covering while travelling to and from the United Kingdom – all entry requirements.
Therefore, where any Channel crossing booking is managed by yourself, you will need to provide the information to travellers at the stages you manage. In most cases this would be at the time of booking (1.) and by sending a notification 24 to 48 hours before arrival into the UK (3.).
The 4 key times when a reminder must be given to passengers are as follow:
- Before the booking is made. (Once before payment is taken and again once the booking transaction is complete)
- Prior to departure, at the time of check-in.
- At least 24-48 hours prior to the scheduled departure journey time.
- While the passenger is on board the vessel, aircraft or train.
The key times highlighted in bold are where you will need to use the prescriptive text below to inform your customers.
The prescribed text needs to be used for webpages, app pages, emails and telephone script, and sets out the requirement to complete the PLF, the need to self-isolate and to wear a face mask.
PRESCRIPTIVE TEXT YOU MUST USE WHEN ADVISING YOUR CUSTOMERS:
Essential information to enter the UK
The United Kingdom is taking steps to help stop the spread of COVID-19.
1) To protect your health and others’, everyone must complete an online passenger locator form before arrival in the United Kingdom.
2) You may be required to self-isolate for 14 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice.
3) It is a legal requirement that you wear a face covering on public transport in the UK.
Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.
Exact wording is now prescribed in regulation.
- If the method used to communicate at the 24-48 hour stage is SMS or app push notification, discretion is given to allow for a shorter message.
- Operators must keep records of compliance with the new requirements.
- Failure to remind passengers to complete a Passenger Locator Form comes with a penalty for non-compliance.
Guidance is available here.
The amended regulations are available here.
If you have any questions, please do not hesitate to contact us.
P&O Ferries. Industrial action by the French Unions began at 08:00 CET 24th September, potentially in place for a 24 hour period. At this time the Port of Calais remains closed and our services suspended on our Dover – Calais route.
For our customers already at the port, to make this wait more comfortable refreshments are being provided. With both ports now at full capacity, until the Port of Calais can re-open we are unable to accommodate any further traffic into our holding areas.
Coronavirus: for travellers to Switzerland page.
Update Friday 14th August
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to France (including Corsica). This is based on the current assessment of COVID-19 risks. Check separate travel advice pages for overseas territories of France.
The FCO is not advising those already travelling in France to leave at this time. You should follow the advice of the local authorities on how best to protect yourself and others, including any measures that they bring in to control the virus. Contact your travel operator if you have any questions about your return journey.
If you are returning to the UK from France on or after 15 August, you may need to self-isolate on your return. Check the latest guidance for England, Northern Ireland, Scotland and Wales. The guidance includes information on the rules if you’re transiting through France from another country to reach the UK
Update Monday 21st July
Information from the Ministry of Foreign and European Affairs on travels to Switzerland (https://maee.gouvernement.lu/en/actualites.gouvernement%2Ben%2Bactualites%2Btoutes_actualites%2Bcommuniques%2B2020%2B07-juillet%2B21-voyages-suisse.html )
Switzerland is preparing to include Luxembourg in its list of States and areas with an increased risk of a COVID-19 infection. This could already take place on 22 July 2020.
The Swiss quarantine regulations currently in force foresee an obligation to go immediately to your home or to another suitable accommodation upon arrival and to stay there permanently for 10 days from the day of your arrival in Switzerland. Additionally you have to report your arrival to the cantonal authority responsible within 2 days.
Simple transit through Switzerland remains possible without any quarantine obligation.
Switzerland NEWS :- The wearing of masks has been compulsory on all forms of public transport since 6 July 2020. In addition, travellers from certain regions will have to go into quarantine. Events attended by more than 1,000 people remain prohibited until at least the end of August.
Quarantine for travellers: List of the states and areas with an increased risk of infection (mandatory quarantine)
Infoline for people travelling to Switzerland: +41 58 464 44 88, from 6am to 11pm
Coronavirus Infoline: +41 58 463 00 00, 6am to 11pm
Personal responsibility remains important: Washing your hands regularly with soap and water and keeping your distance are still the best ways of preventing infection. Continue to observe the rules on hygiene and social distancing as the coronavirus should not be allowed to spread again.
Update Monday 6th July
Traveling on any public transport in Switzerland as of 06th July all people must wear masks
Update Monday 8th June
Switzerland will lift coronavirus-imposed restrictions at its borders with all European Union and EFTA countries – and the United Kingdom – from June 15.
The announcement, made on Fridayexternal link, follows a previous decision that borders with neighbouring Austria, Germany and France would be opened on that date.
Restrictions for Germany and Austria were already partially eased – for people with family in these countries for example – on May 16.
“Due to the current epidemiological situation, the current entry restrictions can also be lifted for other EU/EFTA countries and for the United Kingdom from June 15,” the Federal Department of Justice and Police said in a statement after a government meeting on Friday.
The government’s position follows that of many other European countries, the statement continued. The easing applies to 27 EU countries, as well fellow EFTA members Iceland, Liechtenstein and Norway, as well as the UK.
Switzerland’s southern neighbour Italy lifted its border controls with Switzerland on June 3, but the Swiss government said a similar move on the Swiss side would be premature.
Austria, meanwhile, decided to open its border with Switzerland one week earlier than planned on June 4. While Swiss residents are now allowed to travel into Austria and Italy, Austrians and Italians will not be given reciprocal rights until the agreed date of June 15. Currently only cross-border workers can cross into Switzerland from Italy.
Switzerland’s frontiers have been closed and strictly controlled since March 13, when the government limited land border crossings from Italy to curb the spread of Covid-19. Restrictions on entry by land and by air were later extended to all Schengen and non-Schengen states.
Meanwhile on Friday, the EU said it would only fully open internal borders by the end of June and begin lifting restrictions on travel to and from other countries in July.
The EU Home Affairs Commissioner Ylva Johansson said at a news conference after a video call among EU interior ministers that most EU governments would lift internal border controls by June 15, but that some would take until the end of the month to do so.
“So that means that internal border controls are lifted by the end of June, I guess. We should consider the gradual lifting of restrictions on non-essential travel to the EU early July,” she said.
Update Friday 24th April
We continually monitor developments of the Coronavirus pandemic to ensure the safety and wellbeing of our Guests. The Foreign & Commonwealth Office (FCO) now advises against all non-essential travel worldwide “Indefinitely”. This advice takes effect immediately; however, this can change at any time without notice.
Altogold Ltd has postponed the opening of our holidays to 15th June 2020 to ensure the well being and safety of both our valued Guests and Staff, which is of paramount importance.
Should you require to KEEP UP TO DATE please visit :-
Our communication lines – Phone – Email are still very active.
Should events or changes that may affect your stay with, we will contact you and advise the process to follow. At present, as we focus on customers directly affected,
Questions we have been asked:-
Q:- Can we travel to our holiday destination?
A:- FCO is advising against all non-essential travel “Indefinitely”. This advice takes effect immediately. However, please note a modified date could be advised at any time and we will be monitoring the situation closely.
Currently Switzerland position is to open borders to most traveler from 15th June 2020. Please re-check nearer your Travel time.
Q: Can I amend my reservation?
A:- We are extending our season closing date until the 30th October 2020. This will enable us to offer any of our guests who have booked, to re-book from the 5th September 2020 to the 30th October 2020 at no extra cost. Plus offer you that last family holiday with the glorious Autumn colours.
Alternately should this period not suitable! We will transfer your booking to similar dates in 2021. At no extra cost.
However should you require dates from the 20th June to 4th September 2020, or 15th May 2021 onwards? As a “Gesture of Goodwill”, these would be at the normal price less 20% off the current published rates when you book directly with us.
Q:- My final balance is Due now? Can I pay later than 10 week?
A:- These are exceptional times and require Exceptional understanding. Therefore, we have put together a few benefits for you.
FULL holiday payment 6 weeks before your holiday Not 10 weeks.
Flexibility – No administration fees should you need to change your dates at any time up to 4 week before the earliest holiday start date. Holiday prices may vary depending on your new chosen dates.
Q:- I wish to cancel my holiday reservation
A:- These are exceptional time and require Exceptional understanding
If the FCO (Foreign and Commonwealth Office) advice does not change and holidays your remains possible, then you can cancel you’re booking, but we must make you aware this is in line with our current Cancellation Terms and Conditions, which can be found on our website. Cancellation fees will be applied, in line with these terms and conditions.
If this is of no assistance and you still wish to cancel we will issue a voucher which includes an extra 20% to the value of your current payments to Altogold Ltd. (Valid for 24 months giving you enough time to re arrange your holiday plans). To customers who wish to reschedule. Alternately, we can refund of any monies that you have paid to us terms and conditions apply.
By supporting us as your travel provider and changing dates and take advantage of our enhanced voucher will continue to support you better.
Are you insured? Your insurance company should be able to help you.
Should you not have insurance and still wish to cancel.
Q: You have booked Accommodation only. How am I covered?
A: In the event that travel advice changes FCO (Foreign and Commonwealth Office) for your specific holiday and your planned holiday can no longer go ahead due to restriction/closure, we will always attempt to find you a solution. We are pleased to advise that we can now offer a 120% voucher to customers who wish to reschedule to later this year or to next year or a full refund of monies paid for your accommodation. As always this would be subject to availability and may incur additional costs. If you have made travel arrangements, With third parties reservation offices /individuals, You will need to speak with them and they will advise you of their own policies/procedures.
Q:- Looking forwards we wish to book for 2021?
A:- We are always pleased to hear from you and would try to ensure you get the best value – then Contact us directly on use our Contact form at www.altogold.com . Let us look forward to a great future together.
Q: If the Coronavirus outbreak affects my travel plans, am I entitled to compensation?
A: Unfortunately We must advise, you will not be entitled to any compensation, as the reason for the holiday not continuing is out of our control.
Q:We are due to travel soon, what advice should I consider from the country I’m travelling to?
A: We strongly advise to read the Foreign & Commonwealth Office (FCO) travel advice, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website. This website provides specific travel health advice for our destination countries.
Last Updated: 10th April 2020
THE WORLD IS CHANGING AND WE ARE CHANGING TO:-
With over 51 years of experience offering a great service and holidays to all our guests the Corona virus (COVID-19) declared a global pandemic is changing many things in life and we are going to change a few things to :-
In the last few weeks – months we seen the effects on all of life’s normal everyday living including your precious limited free time that we all look forward to.
We have thought hard as to how we can help support you through the changing challenging times. We at Altogold Ltd take our staff and guests safety and health very seriously. This year we cancelled many holiday dates to ensure that our Managers and guests were not exposed to the possible effect of Corona virus (COVID-19). Reviewing the situation carefully every day and responding accordingly as required.
HOW CAN WE HELP YOU
By helping our guests with existing bookings and those, planning holidays later this year by offering:
For those of you who have holidays booked with us for May and June 2020,
- We are extending our season closing date until the 30th October 2020. This will enable us to offer any of our guests who have booked, to rebook from the 28th May to 19th June or 5th September 2020 to the 30th October 2020 at no extra cost.
- Plus offer you that last family holiday with the glorious Autumn colours.
- Alternately should this period not suitable! We will transfer your booking to similar dates in 2021. At no extra cost.
- Should you require dates from the 20th June to 4th September 2020, or 15th May 2021 onwards? As a “Gesture of Goodwill”, these would be at the normal price less 20% off the current normal prices when you book directly with us.
- No Holiday Deposit required
- FULL holiday payment 5 weeks before your holiday Not 10 weeks.
- Flexibility – No administration fees should you need to change your dates at any time up to 4 week before the earliest holiday start date. Holiday prices may vary depending on your new chosen dates.
THINKING OF YOUR HOLIDAY FOR 2020 AND 2021?
- No Holiday Deposit required
- FULL holiday payment 5 weeks before your holiday Not 10 weeks.
- No administration fees should you need to change your dates at any time.
- Flexibility – No administration fees should you need to change your dates at any time up to 4 weeks before the earliest holiday start date. Holiday prices may vary depending on your new chosen dates.
Our English-speaking managers will be there to welcome you, offering a great service while you are staying with us. As always, we will be helping all our guests when they arrive on location.
Our English speaking Travel Representatives will be there to help you with any aspect of your holiday, and keep you informed of any developments.
If you have any questions why not call us or email us we here to help you get the best from you holiday time.
Do not forget your health important follow NHS Guidelines https://www.nhs.uk/conditions/coronavirus-covid-19/?utm_medium=email
Last Updated: 04th April 2020
For up to date information on Switzerland
15th March 2020
Owing to the Coronavirus many of the attractions in Switzerland are now closed to visitors. Transport, trains, cable cars etc: to the high mountains are not operating. Leisure facilities, Museums, sports centers, swimming pools and ski resorts are closed.
Germany, France, Austria and Italy are restricting entry in to and out of their respective countries.
Guests visiting Switzerland are required to SELF QUARANTINE for at least 5 days from their arrival date.
Restaurants are limited to 50 people at any one time.
The health and well-being of our guests is paramount and very important to us.
This will be an inconvenience to our guests holidaying Switzerland. We are advising our guests that we have taken the extremely difficult decision of enforcing “Force Majeure” as per our Terms and conditions and will now close until 30th April 2020. Opening again on 1st May 2020. When we hope the situation will improve.
We apologies for any inconvenience this may cause, this is the first time in 50 years we have needed to do anything like this. We always put our guests first and want them to enjoy what Switzerland has to offer.
We appreciate your understanding and cooperation regarding this problem it is a very difficult time for us all.
(COVID-19) Coronavirus Guidance
Last Updated: 14th March 2020
We are keeping a close eye on developments associated with the spread of Coronavirus.
Currently Cases of Covid-19 (Coronavirus) have been reported in a number locations throughout the world. Although the overall volume of reported cases is very low, some National and local authority have introduced health measures, so it is very important to follow the public health advice relating to the local destination you are travelling to.
We strongly advise all our Guests and Customers to follow the situation and latest updates here: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
Or your own government guidance pages.
We will be monitoring the situation. In the event of changes that may impact your stay, we will contact you and advise the process to follow.
For guests who are concerned about their travel plans in light of the Coronavirus outbreak, we answer the most commonly asked questions below.
We are advised Switzeland is currently listed as Special and advising guests to take sensible precautions.
Useful link Swiss Info
How will I know if my travel plans are going to be affected?
We pay constant attention to the guidance from the UK’s Foreign & Commonwealth Office (FCO). We will respond to any advice by the FCO (or overseas government agencies) against non-essential travel to your destination, and will contact you as soon as it is clear we will not be able to provide your holiday. However, the unpredictable impacts of the Coronavirus mean that decisions about cancelling or changing your holiday may be no more than a hours before you are due to depart.
What do I do if I am due to travel to a destination that has Coronavirus cases, but there is no FCO advice against travel?
Unless there is no advice against travel the holidays will be provided as planned and normal booking conditions apply.
I’m travelling to a location where the FCO has advised against all, but essential travel.
If the travel advice remains in place for your holiday location, we will contact you if your departure is within 1-2 weeks of your arrival date. Supply the relevant information and option open to you at that time.
How will I know if my travel plans are going to be affected?
We will respond to any advice by the FCO (or overseas government agencies) against non-essential travel to your destination, and will contact you as soon as it is clear we will not be able to provide your holiday. However, the unpredictable impacts of the Coronavirus mean that decisions about cancelling or changing your holiday may be no more than a few hours before you are due to depart.
Can I amend my reservation/stay to new dates?
Currently should you decide to cancel you would lose your holiday and your money. We recommend you move your dates :- In these exceptional times, we are happy offer an additional service as a jesture of good will. Altogold Ltd will move your holiday on to new dates free of adminastration charges. Should your holiday fall in higher priced period then you will be liable for any additional increased costs would apply.
Can I cancel my holiday even though you are still planning for it to go ahead?
I no longer wish to travel, Can I cancel my reservation/stay?
We will only be able to provide you with a full refund if
- If the FCO (Foreign and Commonwealth Office) advice
- Altogold Ltd cancel your holiday.
If in the meantime you decide not to travel and we are open for guests, choosing to cancel your holiday the current Terms and Conditions apply – please see our booking conditions for full details (https://altogold.co.uk/terms-and-conditions/)
Holiday Balance is due. Should I have to pay now? Can I pay later while I wait and see what happens?
We ask you to make the balance payment for your holiday at 10 weeks before your holiday start date. You can do this safe in the knowledge that we will provide you with a full refund if we have to cancel your holiday for any reason. Our usual Terms and Conditions apply. We appreciate you could have questions about your balance payment. Please Email your questions.
What if you cannot follow your initial travel plans due to the Coronavirus outbreak, am I entitled to compensation?
Unfortunately you will not be entitled to any compensation, as the reason for the holiday not continuing is beyond our control.
Travelling soon? What advice should you consider from the destination you are travelling to?
We strongly advise keep in contact with Foreign & Commonwealth Office (FCO) travel advice for the country / destinations you are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro.org website. This website provides specific travel health advice for our destination countries.
I’ve been advised by the GP to self-isolate, can I cancel my holiday?
You would be subject to our Terms and conditions – cancellation charges, Should this be a medical requirement and can be validated by your GP then you should contact your Travel Insurance provider to see if they will cover you for cancellation.
What do I do if I’m on holiday and there’s an outbreak on site?
If there is an outbreak on the campsite, Our Managers will follow local authority guidelines. Please comply with any additional screening measures that are put in place. If you develop symptoms, however mild, please follow the guidance of the overseas health authority.
What precautions should I be taking?
We recommend reading the general advice for travellers from the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro.org.
Protect yourself and others
The top priority for the Swiss Federal Council is the health of the public.
The aim should be to make sure that people are better protected from the novel coronavirus, especially those who are at a higher risk of becoming severely ill. We can all help by following the recommendations (both the new ones and those issued previously):
Keep your distance – for example: Protect elderly people by keeping adequate distance from them;
Keep your distance when queuing or waiting in line;
Keep your distance at meetings.
Wash your hands thoroughly.
Avoid shaking hands.
Wear a mask when in company of many people
No mask –
Cough and sneeze into a tissue or the crook of your arm.
The Coronavirus is thought slava based and a cough or sneeze by any one must be contained with a tissue (bin it) – handy (Bag it) – your own cloths (Wash it soon as you can).
Wash your hands thoroughly and never touch the face with your hands.
If you have a high temperature and a cough, stay at home.
Always call ahead before going to the doctor’s or the emergency department
We recommend everybody travels with adequate insurance cover. All insurance policies vary so we recommend speaking to your insurance company to clarify what cover is provided for situations arising due to the spread of Coronavirus.
We are happy to revise your holiday visits to lesser-visited attractions on request should you feel this would help.
Swiss Office (Seasonal)
C/o Altogold Swiss Holidays
Neuhaus Manor Farm AG
Head Office Address
Company No 1333938
V.A.T. GB194 1807 48
Altogold Ltd (Trade Marked 2629010)
Altogold Ltd (Trade Marked 2629010), Swiss Holidays, Altogold Travel. Sun-TreK holiday homes, Sun-TreK holidays, Fun-Trek, Swiss Caravan Holidays are trading names of Altogold LTD Est 1969."Altogold" is the trademark of this company.