+44 UK 01903 743193
+44 UK 07941 049509
Walking and cycling the Alpine routes
A taste of the Lakes
Be adventurous in our region
Choose from two private beaches
Trotti bike down the mountains for FUN
Take a cruise on the 2 lakes
Reward for your walk Stunning Alpine views
Take it easy and spoil your selves
WHAT INFORMATION DO WE COLLECT – WHO DO WE SHARE WITH. While the nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, we follow strict security procedures in the storage and disclosure of your information, to prevent unauthorised access or any loss of your information. Our security procedures mean that we may occasionally request proof of identity from you before we can discuss your account details or other queries. You can request access to the information that we hold about you on request. If any of the information that we retain is incorrect or out of date you may ask us to correct it or you can withdraw your consent at any time. Remember you may still receive contacts for varying reasons from old email address supplied and sms still current. Contact us via one of the methods shown on our contact page.
When you respond to a survey or enter a competition (whether via our websites, an app or through Social Media)
Cookies and how are they used on this website?
Cookies are text files generated by a website and placed on your computer or on any other device you are using to access the website. Cookies are used on this website for various purposes including, for example, to evaluate, develop and track website usage, improve the user experience and facilitate accommodation bookings, help your browser navigate through this website, and collect standard internet log information and visitor behaviour information.
Cookies from third parties facilitate targeted marketing on this and our other websites and they (including those set by Google Analytics – see Section 2) are used to evaluate and compile anonymously statistical reports for us on website activity. Section 2 and the table below contain further details about the cookies used and their purposes.
No cookies on this website capture a user’s name or other information that would identify the user personally. They merely identify a computer or other device. All information collected by cookies on this website is aggregated and therefore anonymous.
Information collected by the marketing cookies on this website may be disclosed to third parties.
Session cookies do not store information on the hard disk of your computer or other device and they expire at the end of your browsing session i.e. when you close your browser window the session cookie and information it collected is deleted. Persistent cookies are stored on your computer or other device and they remain there after you close your session until you delete them manually or until your browser deletes them based on the pre-determined period contained within the persistent cookie’s file.
For more information about cookies and how to disable them through your browser, visit www.allaboutcookies.org.
We use Google
The website uses Google Analytics, a web analytics service provided by Google Ireland Limited (“Google”). Google Analytics uses “cookies” (as described above and in particular, the navigation analytics cookie described in the table) to help us analyse how the site is used. The information generated by those cookies about your use of this website and your current IP-address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries. Google will use this information on our behalf for the purpose of evaluating your use of this website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. The IP address collected through Google Analytics will not be associated with any other data held by Google. You may choose not to opt-in to permit use of the Google cookies and thereafter you can prevent that use by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website (see Section 9 above). You may also stop the transmission of information generated by the cookies about your use of this website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser Add-on available here: http://tools.google.com/dlpage/gaoptout.
Google displays adverts for Altogold Ltd Holidays on third party websites.
When you interact with our social media accounts (e.g. liking or sharing posts, leaving reviews) please note that your information may be visible to the providers of the social media account, as well as other users. It is your responsibility to ensure your privacy settings are set to an appropriate level that you are comfortable with.
DO WE MONITOR TELEPHONE CALLS
We may from time to time record telephone calls you have with members or our staff for training purposes and to improve the quality of our service.
COLLECTING INFORMATION THROUGH OUR WEBSITES, APPS AND RESERVATION SERVICES
REMEMBER WE DO NOT :-
Re sell, distribute and market any information you supply to us to any third party organisations or business. All data is for the sole use of Altogold Ltd. We retain your personal information for as long as required, to provide you with high quality service whenever you contact us regarding Altogold Ltd services, apps and links. Your information is in accordance with the relevant laws and regulations, and not longer than necessary. We do not Hold or store any card payment details; these are out sourced for your personal security. We only have access to limited common data already on our files. Only the last 4 digits of your card can be accessed by us.
HOW DO WE USE YOUR INFORMATION
The information you provide may be used in a number of ways. We may do this by post, telephone, email or SMS, unless you have told us that you do not wish to be contacted in this way. To enable us to complete your booking (if you are holidaying with us); For statistical purposes when we evaluate our range of services offered. To inform you of offers we think may be of interest to you. Tell a friend, we may from time to time ask you if you would like to tell us about a friend or family member who you think may be interested in our Holidays and services. In this case, we will ask you for your friend’s name and contact details. We will then send your friend a one-time communication to see whether our Holidays may be of interest to them.Your information when you reserved through 3rd party agents will have different policies. We recommend you read their policies as these may well differ from ours. We do not access or store their details other than to send this initial communication.
To manage customer service queries. To help us to provide details or information you may have requested. To assist in marketing purposes from newsletters, Competitions, Personal contact regards your reservation or after service care. All documents out of date or not required (deemed necessary) are shredded by crosscut before disposal.
DOES THE POLICY APPLY TO THIRD PARTY LINKED WEBSITES
Superb and wonderful. Amazing location at prices almost half the cost of any other comparable accommodation.
Located on the banks of Lake Thun, it is just 3kms from Interlaken center and an ideal location to stay if you plan to visit Jungfrau, Kelvin and Trudy were wonderful hosts. Very helpful and a wonderful couple.
Kelvin is a walking book on Switzerland. Ask him anything about Switzerland and he will share a truckload of information. Wont hesitate to go there again.
We were well received, well looked after and the site is just perfect for Interlaken. The free boat rides are brilliant, the free swimming pool is great. What more can I say? We had a great two weeks.
We stayed here for a week at Easter with our 2 children aged 11 and 14. We stayed in the Brienz mobile home with 3 bedrooms, the mobile home was fully equipped and we had a tv and DVD player. Altogold holidays were on hand..
We stayed in Altogold for three nights over Easter weekend and really enjoyed it. The cabins were a short 5min walk to the lake, and were clean and quiet. Despite three days of rain, the kitchen heater kept the cabin warm. The campsite store was open every day, there were two cafe/restaurants within a 5 minute walk, and we were offered the use of a barbeque while we were there. There were also plenty of beautiful walking trails, horseriding paths, bikepaths etc along the lake and in the forest. A boat to Thun, on the other side of the lake, leaves from just next to the campground. My kids especially loved the jumpers that always seemed to be drifting overhead. There was too much to see and do in three short days!
Swiss Office (Seasonal)
C/o Altogold Swiss Holidays
Neuhaus Manor Farm AG
Head Office Address
Company No 1333938
V.A.T. GB194 1807 48
Altogold Ltd (Trade Marked 2629010)
All rights reserved. Altogold Ltd, Registered office: 303 Goring Road, Goring-by-Sea, Worthing, West Sussex BN12 4NX.
Reservations office Altogold Ltd Hillside Walk, Storrington, West Sussex, RH20 3HL. Altogold.com, Altogold Travel, Swiss Caravan holidays, Swiss Holidays, Sun-Trek Holiday Homes are trading names of Altogold Ltd (Trade Marked 2629010 Altogold" is the trademark of this company), V.A.T. GB194 1807 48, Company No 1333938.