+44 UK 01903 743193
+44 UK 07941 049509
Walking and cycling the Alpine routes
A taste of the Lakes
Be adventurous in our region
Choose from two private beaches
Trotti bike down the mountains for FUN
Take a cruise on the 2 lakes
Reward for your walk Stunning Alpine views
Take it easy and spoil your selves
ALTOGOLD LTD TERMS AND CONDITIONS
ALTOGOLD LTD TERMS AND CONDITIONS
IMPORTANT INFORMATION PLEASE READ.
Altogold Ltd Trades as Altogold Travel, Swiss Holidays, Swiss Caravan Holidays Suisse Holidays, and Sun-TreK holiday Homes. Please read the booking condition carefully, and all other related information. The following Contains important information about our holidays, which you should read before booking. This information shows our commitment to us both and forms the basis of your contract with us. We hope you will find it informative and easy to understand. We want you to be fully informed of your rights and obligations and shall be pleased to answer any questions you may have.
Booking Terms and Conditions
There will be no contract between ALTOGOLD deemed as ALTOGOLD Ltd. The named client completing any, Online booking, Signing of the booking form, or through our selected travel Agents, hereafter called the “Client”. Until your booking has been confirmed in writing by ALTOGOLD Ltd No contract exists. The client expressly warrants that they are over 18 years of age, have the authority of all persons detailed on the booking form to accept and abide by Altogold Ltd Terms and Conditions on their behalf, responsible for ensuring the accuracy of all information supplied to Altogold Ltd. Altogold Ltd will ask for your full address, Full names, Ages, Gender, Nationality and Dates of Birth. This is to comply with current rules related to travel. By accessing / Booking through / with Altogold Ltd Web sites sending of Monies or Postal the named client, you agree to be bound by Altogold Ltd Terms and Conditions If you object to any of the Terms and Conditions, you should not continue to use any of the products or services and leave immediately. The client will indemnify ALTOGOLD Ltd / Agents against all losses and / or damage what so ever arising directly or indirectly from any act or default of the client or anyone accompanying them. ALTOGOLD Ltd shall not be liable to the clients or any member of his / her party / Group for any loss, damages injury, delay or detention to persons or property, which arises from companies who provide transport and facilities or third party facilities outside of ALTOGOLD Ltd companies. Any liability on the part of ALTOGOLD Ltd / Agents shall be limited to the amount paid for the holiday Accommodation by the client concerned. ALTOGOLD Ltd / Agents will normally use their best endeavours to meet the requirements of clients but ALTOGOLD Ltd reserve rights to refuse or cancel any booking, or alter at any time arrangements owing to unforeseen circumstances and in such cases that the client will be entitled to such a refund (not exceeding the full amount the paid for the holiday less administration fees) as considered equitable. Guests whom have been refused reservations we reserve the right retain any funds paid without further notice in respect of any a reservation. This could include refusal of entry to the home on arrival. Any funds returned would be a gesture of good will. Some sections or functionality of our Site may be restricted to those Guests who have created an account with us and are logged into that account. It is the Client responsibility to ensure their data and information is secure and free from third party access and viruses. Altogold Ltd on occasions may allow Guests to use compatible third party authentication providers to log in or register on Altogold site, rather than using an email and password. Regardless of how Guest logs in, Guest is responsible for all activities that take place under its account and must safeguard the account password. Guest will immediately notify Altogold Ltd of any unauthorized use of Guest’s account. In respect of any other service supplied through Altogold, such as cross channel, Travel Insurance, Activities, and Travel tickets, your contract is with the supplier of such service(s), whose Terms and Conditions will apply. Such Supplier’s standard conditions may limit or exclude liability, and such conditions, together with the Altogold Ltd Terms and Conditions or the relevant Supplier / Carrier, these Booking Conditions and other terms and conditions set out on this web site (collectively the “Terms and Conditions”) shall apply to your agreement with Altogold Ltd and any supplier / Carrier. Copies of the conditions of your contract with your supplier are available on request from us and we recommend that you ask for them and read them before you book any third party services, so that you are aware of how they may affect your booking. We do not accept any responsibility for the service supplied by any supplier or Carrier, other than Altogold Ltd and make no representation or warranty in respect of the products featured on this site or Altogold Brochure.
Altogold Ltd may revise the T&Cs from time to time for reasons such as a technical development, a change in business operations, new or amended or discontinued products or features, or due to a change in applicable laws. You will be provided with 30 days’ notice in advance of any changes to any of the terms of these T&Cs or our decision to terminate these T&Cs. We will inform you of such changes or termination via the email address you provided to Altogold Ltd. You should visit this page periodically to view the most current Guest T&Cs because they are binding on you.
PLEASE NOTE – WE DO NOT ACCEPT ANIMALS (Including pets).
NO SMOKING POLICY IN ALL ACCOMODATION.
ENQUIRES / RESERVATIONS: To Enquire or confirm availability and discuss your requirements, through Altogold Ltd or selected Travel Agents. Always check all vouchers discounts and booking details, as these cannot be added or changed later date. To amend any reservation details at later date, may incur additional charges.
COMPLETING DETAILS / ONLINE: Clients making a booking must agree they are 18 years or over and authorized to do so by ALL members of the party. Complete ALL required fields entering any requests or discounts at the time i.e. NOW as these cannot be added retrospectively. To amend at later date may incur charges. Payment by Credit/Debit cards are accepted (ALL card Payments, the client agrees to the non-refundable “Holiday deposit” at the time of booking though final payment may still include additional fee in the outstanding balances). Selecting “Provisional” Booking at the checkout and follow the procedures as instructed (you will receive one Email confirmation and your own personal online customer access codes and password). Altogold Ltd Offer an Online Provisional booking service, this is a generous service offered to clients. Abuse of this service, I.e. booking of two or more “same date Holidays” Without notifying us of the cancellation of one within 3 days (thus holding both) will incur a one off £80:00 administration charges on both provisionally reserved, held and reserved bookings / or refusal of the all the reserved reservations and future bookings with Altogold and is Agents/Associates.
PROVISIONAL BOOKING: By Telephone, Email, Online or another communication . Provisional reservations are temporary reservations only and held for a maximum 3 days (72 hours from the time of making the reservation). These are confirmed when you receive and respond to an email direct from ALTOGOLD acknowledging your Provisional reservation and the non-refundable “Holiday deposit” is paid within the allocated time stated. We normally hold a Provisional Booking for 3 days, unless the reservation is made inside the 3 days. Provisional reservation made inside the 3 day period, the client is required to make full payment within 6 hours of their provisional reservation being made . We will require minimum HOLIDAY DEPOSIT (NON-REFUNDABLE) payment within the set time, Altogold Ltd reserve the right to re offer the holiday dates to the general public thereafter without further notice, conditions apply. All Online Provisional bookings receive an automated response, which will require a return response from the Client to ALTOGOLD Ltd within 24 hours. Please check the details carefully. Failure to respond to confirmation email ALTOGOLD Ltd will automatically annul the provisional reservation. On confirmation of Provisional reservations, the “Client” has the allotted time as specified above to pay their deposit “Holiday Deposit” fund into the specified account.
BOOKING: On line / Written. Completed the Booking Form online or paper version, and arrange the appropriate deposits made to “ALTOGOLD Ltd” as per the current conditions. If you complete your Booking Online Please, ensure you have entered ALL DETAILS correctly. You will receive a written Booking Confirmation by Post or Email (depending on your preferences), which gives full details of your travel arrangements, accommodation and payments along with further arrangements. Please check this carefully to ensure that the reservation has been made in accordance with your requirements. It is your responsibility to ensure the accommodation is suitable for you and will accommodate your Party/Group safely. It is the Clients responsibility to ensure all the details supplied are correct. Altogold Ltd cannot be held responsible for the lost mail or Email sent to the Client with incorrect details, in the spam box or fails to arrive. Should you be in any doubt please contact Altogold Ltd immediately? Where the Client has made reservation through and Agent then is the Clients responsibility to check any separate private mail boxes for communications
FLEXIBLE HOLIDAY PAYMENTS: We offer a flexible payment system where you can pay your “Holiday deposit” to secure your holiday and then as many payments as you wish (minimum £30.00 or equivalent currency) up to the 10th week before your holiday to pay the full balance.
BOOKINGS OF 4 NIGHTS OR LESS: It is obligatory/compulsory, the Client” MUST hire and use Bed linen for terms of up to 4 nights (We will automatically add Linen to your holiday account and notify you if you have not added Linen for 4 nights or under). Over 4 nights either bring and use their own bed Linen / Towels (5 nights plus) or Hire bed Linen / Towels from Altogold Ltd. Failure to use any suitable bed linen would result in your On location cash “Damage / Cleaning deposit” being withheld by our managers without notice on departure. Occupancy Double bed two persons, Single bed one person, Multiples above these are prohibited.
WEEKEND BREAKS: – Between 1st July and 1st September, that include the Friday or Saturday or a Sunday will incur “Weekend Supplement”.
BOOKED ACCOMMODATION: While every effort is made to ensure you remain in the same Accommodation, on very rare occasions you may be required to change Holiday homes during your stay to complete your holiday. To avoid this circumstance we offer a “FIXED ACCOMMODATION” service fee to ensure you remain in the same holiday home for the entire duration of your holiday. A small charge applies; please ask about this service at the time of your booking. On occasions, the client may decide to move holiday dates. Should this happen, the final payment date becomes the earliest calendar holiday booking date and not the later holiday date. All monies originally paid are transferred to the new holiday booking date. All terms and conditions applied to the earliest calendar holiday booking date.
ALTOGOLD PASS: is based on the guest booking and paying for their accommodation in full before arrival direct to Altogold LTD. Final payment for the reserved Selected Passes on arrival. Failure to pay for the travel tickets would result in full accommodation price be charged and payable before entry to the accommodation
CHILDREN: After their 18th birthday will be deemed to be ADULTS (12th Birthday for Hotels) and priced accordingly. When reserving Apartments ALL children will be deemed as ADULTS (unless sharing the same part of the accommodation).
MAKING PAYMENTS:- Please be aware of cyber-crime. Altogold Ltd and its associated companies will not be liable if you transfer money to an incorrect bank account. It is the client responsibility to ensure the all details are correct before agreeing to make the payment.
MAKING PAYMENTS:- Please be aware of cyber-crime. Altogold Ltd and its associated companies will not be liable if you transfer money to an incorrect bank account. It is the client responsibility to ensure the all details are correct before agreeing to make the payment.
USING YOUR CARD ONLINE: We use secure Gateways and payment facilities like Sage-pay and Pay Pal. Note: – All major internet browsers (e.g. Chrome, Internet Explorer, Firefox) validate website security certificates to ensure the highest security level for users when making payments LOOK FOR THE GREEN PADLOCK. As a result if your browser is an older version its possible you may see security warnings (e.g. browser errors, security certificate warnings) on their web browsers when using a secure website. This will only happen if the website they are visiting is using an older security certificate More Info .These changes should not affect the majority online shoppers unless you are using very outdated browsers on old computers. In these cases, you will not be able to transact any payments or online banking facility, which has made these industry-wide changes. Find out more More Info . Our suggestion is you upgrade for your own protection.
BOOKING APPLIED FEE: In addition to the holiday cost, you may also be charged a Booking applied fee. This will vary depending on the overall costs normally around 2%. This covers additional charges levied nationally and locally from Eco Taxes to local services and additional services we supply over and above your holiday accommodation etc.
PAYMENTS: BOOKED ONLINE: Payments made as Holiday Deposit or Full payment at the time of your booking with any additional services charges applied. Note the Client hereby agrees to advanced payment in relation to the “Holiday Deposit” non-refundable for Altogold Ltd to hold dates as requested by the guest and is the first instalment and forms part of the Full Holiday Payment. The client agrees to the full and final payment 10 weeks before the Clients start date of the holiday as part of the client agreement to proceed with the holiday thus deemed “Delayed Presentment”.
BANK PAYMENTS: To Altogold Ltd. must be free of any bank charges to Altogold Ltd or the associated payment destination accounts. Payment of deposit and Final Balance may be made by Bank Draft or by International Money Transfer (IMT).
LATE BOOKING: Late bookings – last minute reservations, must be paid for in FULL and before arrival to secure the holiday accommodation. Where no monies have been received and pay on arrival agreed in writing (see PAY ON ARRIVAL?) “. Failure to arrive on the specified date (without giving notice) we reserve the right to re sell your holiday. Arrival time not later than 1600 (4pm) on the specified date. After this time “Altogold Ltd” will consider a NO SHOW BOOKING and the accommodation will be offered for resale. If you are running LATE PLEASE CONTACT THE OFFICE to let them know.
PAY ON ARRIVAL?: Normally only apply to bookings within 2 days of commencing the holiday (unless supplied in writing by Altogold Ltd) and part of the requirement – Altogold Ltd will take a Credit Card “Holiday Deposit” at the time of booking to secure the holiday. The balance due in cash on arrival and before the client Enters the Accommodation. The Client accept that should the client NOT arrive by 1600hrs (4pm) or contact Altogold then “NO SHOW BOOKING” applies, and Altogold Ltd will without notice offer the accommodation for resale. All guests are under obligation to inform Altogold Ltd of late arrival before 1600hrs (4pm) on arrival day. Once “NO SHOW BOOKING” applies then the accommodation cannot any longed be guaranteed for the guest and the deposit lost.
HOLIDAY DEPOSIT (NON-REFUNDABLE): Holding and securing your requested holiday dates. ALTOGOLD Ltd require per week £100:00 (100:00 Euros or 100:00 Swiss francs) paid in respect of a holiday and is accepted as a first instalment, and forms part of the Full Holiday Payment. (See note A). The receipt / banking of monies or the making of provisional reservations does not imply final acceptance or confirmation of the reservation neither is a verbal quotation the confirmation of the “Clients” Holiday. The full balance of holiday is due no later than Ten (10) weeks before the start date of the holiday. Holidays of part Weeks 1-5 days; a deposit of £50 per. Holidays that fall within the – 10 week period “Final payment” due period require payment in full at the time of booking. If the balance remains unpaid by the 8th week before the holiday start date Altogold reserve the right to cancel your holiday and any associated activities and arrangements. The Client will automatically loose their “Holiday Deposit” and may incur additional charges. Bookings can only be accepted as firm on receipt of written confirmation by Altogold Ltd. Failure to make a “Holiday deposit” payment will result in the loss of your selected dates without notice. Failure to make a “Holiday deposit” payment, Altogold Ltd reserve the right to cancel the Client booking, retain all monies paid as of that date and levy the cancellation charges as per our Terms and conditions. NOTE A: Payment for pre-booked special requirements must be paid in full at the time of reservation (non-refundable). All Apartments/Hotels & Site reservations require 50% deposit (non-refundable) at time of booking and must be received within 5 working days from the date of your reservation being made. Payments made in other currencies will be priced as per current UK prices + 5% on the Gross price.
DAMAGE / CLEANING DEPOSIT:- On arrival at you chosen location the Client is required to leave £100 (100Eur 100Chf) cash with the managers. Card payments “DAMAGE / CLEANING DEPOSIT “can be made on arrival at selected locations with Altogold Ltd. Altogold Ltd will incur additional non-refundable handling fees on your card at the time on location. To confirm payment, you will be issued with a Voucher (This voucher contains important information please read). Where applicable Clients DAMAGE / CLEANING DEPOSIT will be returned on completion of their holiday (subject to full payment of the client holiday only). When the accommodation is left Clean, Tidy and Undamaged “As you found it”, (You must exchange the Key and Voucher at reception before departure). Departures where paid by card payment these are delayed while the managers paper work is completed. This can be up to 7 working days. Where the full payment of the holiday has not been made by the Client, Altogold Ltd reserves the right to withhold the “damage deposit” to settle the outstanding debt balances due. All accommodation is NO SMOKING and maintained neutral fresh; we will make additional cleaning charges for :- Smoke be evident in your accommodation over and above the DAMAGE / CLEANING DEPOSIT paid, – Any excessive Cooking / Others smell not normally present in our accommodation requiring treatment on your departure, – Inventory damage not reported within the allocated 24 hours from Clients access to accommodation. Monies are returned to the Client , – Cash payments returned on departure, – Card payments wait up to 7 working days after departure. No monies will be returned before departure. Requesting that your accommodation be inspected outside the normal office hours will incur “Late service charges”. All transactions are “subject to the office hours on your location”. Should you choose to depart before your location staff office / reception is open it is your responsibility to ensure that your accommodation is left “As you found the accommodation” and you accept Altogold Ltd or the Location Managers Final decision on the state of your accommodation when you departed in you absence is the final decision. The Damage / Cleaning deposit will be returned later at a date and discretion of Altogold Ltd by means of Cheque/ Bank Transfer (less any incurred charges and administration fees). Requesting that your accommodation be inspected outside the normal office hours will incur “Late service charges”.
BED LINEN: It is obligatory / compulsory, All Clients” MUST Hire linen for terms of up to 4 nights from Altogold Ltd (We will automatically add Linen to your holiday account and notify you if you do not select linen). Over 4 nights Clients can either bring and use their own bed Linen / Towels (5 nights plus) or Hire bed Linen / Towels from Altogold Ltd. Failure to use bed linen to protect our equipment will result in your Damage / Cleaning deposit being withheld by our managers on location staff. Our Altogold staff reserve the right request to see bed linen fitted to client beds in the accommodation at any time without notice. For health and safety, our staffs do not fit the bed linen this is the responsibility of the client/s and liability for such action fall with the Client. Altogold Ltd rating for occupancy is, Double bed two persons, Single bed one person, Multiples above these are prohibited. For 5+ nights bringing your own linen? Altogold bed linen requirement for: – Double Bed 1 x Double Bottom sheet + 2 pillow cases + Duvet cover Single Bed 1 x single Bottom sheet + 1 pillow cases + Duvet cover (All Duvet covers must be a sack that completely covers the entire Duvet just like the pillow case).
BED LINEN FITTING SERVICE:- Between Opening and up to 2nd Saturday in May and from the second Saturday in September to close there is limited BED LINEN FITTING SERVICE available on request only in advance BED LINEN FITTING SERVICE fees apply.
MANAGERS SERVICES : Altogold Ltd – Managers services are to ensure your home is clean and tidy ready for your arrival at the appropriate time within the terms and conditions. Cleaning of the home on departure is the responsibility of the departing guest and the managers reserve the right to make a charge for additional cleaning should this be required (The managers’ discretion is final). Should you have a problem please notify the managers as soon as possible. Repairs and replacements may be carried out at times that are convenient to the managers and there working hours. Should you require assistance in their absent there is a message board by the reception door to complete.
RE CHARGING OF ELECTRIC CARS AND VANS IS PROHIBITED, guest must recharge their car / van at recommended charging points. Automatic loss of guests cleaning / damage deposit for failure to do so.
Re- CHARGING OF SMALL ELECTRIC VEHICLES INCLUDING BICYCLES :- All small electric vehicles Including Bicycles, scooters, disabled mobility buggies must pay an additional Minimum daily charge/fee to re charge any form of vehicle.
COOLING OFF: THREE day cooling off period from the date shown on your booking confirmation, where any changes / cancellations will be honoured free of Altogold Ltd charges. Excluding Charges levied by third parties when such reservations are made in advance i.e. Banks, Card transaction companies and pre-booked allocation, Travel / Tickets etc.
MULTI -FAMILY HOLIDAYS: Where a group of families wish to holiday together for the same period. Mixing of the family groups is not permissible. Only one named family may occupy any one-holiday accommodation at one time. While sharing of inventory and stock may occur during you holiday between the two or more homes, Is it the Client responsibility to ensure that ALL inventory and stock is returned to the correct homes. Our Managers will levy a charge for re correcting any inventory and stock.
GROUP BOOKINGS: Please note that bookings from single sex group/s of more than 3 Adults (Same Family and Children Excluded) or Groups may have additional restrictions applied. Please ask about our Club and Group rates.
REDUCTIONS / DISCOUNTS: are all made in good faith and based on DIRECT BOOKINGS ? RESREVATIONS with and to Altogold Ltd and not through any other sources either Agents or Online services; they may not be used in conjunction with any other offers / reductions unless stated otherwise. Ensure you ask for any offers to be applied at the time of your Enquiry / Booking, these cannot be applied retrospectively. Only one offer / discount per booking / reservation. We reserve the rights to offer our holidays at lower than the advertised rates without prior notice. EARLY BOOKING offer, Make a Reservation for the next year, confirming with a “holiday deposit 31st October. You can save up to 25% off current Brochure Prices. OPENING OFFER, is reserving any 7 nights from our Opening date for the first week we offer up to 30% 0FF accommodation. ONE WEEK FREE, Applies to our 3 weeks for the price of 2 weeks. This offer based on the “Lowest Priced” week offered FREE Booking/ Reserving of 21 consecutive days only, A minimum price after all discounts is £50 per night. TWO FAMILY HOLIDAYS, providing the two families book at the same time and request “TWO FAMILY HOLIDAYS” offer. The booking must be for two accommodations on the same dates to save 15% or more. The discount applied to the “Lowest priced holiday accommodation” only. TWO FAMILY HOLIDAYS applies to all holidays in April, May and June or from the last week in August, September and October. PAST GUEST LOYALTY, Holidayed with us in the last 3 years. We offer an extra loyalty bonus of 5% on your next holiday. SECOND BREAK HOLIDAY. Many guest enjoy their holiday so much, they want to come back again in the same year? – We welcome you with 30% off your lowest priced holiday. (The holiday must be taken by exactly the same party who holidayed earlier that year).SEASONAL COMBI HOLIDAY, A great way to save on your holiday all round. Exactly designed for 2 Adults and can include Jungfrau Travel Pass or the Bernese Oberland Regional Pass and Bernese Oberland Regional Pass PLUS Tickets. Simply ask for a “Seasonal combi Holiday” quote. ALTOGOLD “SWISS HOLIDAY PRICE DEAL: If you wish to book and find the same holiday locally let us know, We are more than happy to attempt to not only match but better the deal. Family definition: 2 adults and up to 3 children under 18 years of age (e.g. 17+ not 18+). All offers are only applicable when paying the full Brochure/ Online prices. Online prices generally may be less; this is due to the current offers / discounts already being applied. When offering selected accommodation on arrival the “Accommodation” selected at the discretion of Altogold Ltd. Published offers for Two, Three and Four night Specials are fixed dates and may include Linen (Extra charges already applied for linen), and cannot be used in conjunction with any other holiday with Altogold Ltd. No discounts or reductions will be applied to casual booking made on location full brochure price applies. Any extras and travel supplements must be paid at full brochure price. If you are a member of a club or association you may be entitle to receive discounts please ask. We reserve the right to change the available accommodation without notice. HOLIDAY SAVER VOUCHER – By choosing “HOLIDAY SAVER VOUCHER” discount you are automatically forfeiting your Client Altogold Ltd Terms and Conditions HOLIDAY REFUND option. Should it become necessary to force majeure or cancel your holiday by you or Altogold Ltd at any time, you will receive an holiday Voucher to the amount paid to Altogold Ltd., and no refund.
EARLY BOOKING OFFER: Bookings for the next preceding year on which the deposit is received before – see dates applicable – will be at the current years Brochure prices. Received by October 31st Save up to 20%. Received by December 31st Save 15%. Abuse of saving offers will be corrected by Altogold and current alteration charges applied, before releasing of new invoice without notice.
COUPLES HOLIDAYS (1): Reservation price one single supplement (for the Couple) for 2 adults only (No children) booking either our Oberhofen or Brienz range cabins (including the Plus range cabins) for 3 nights or more. We will including Bed Linen set and towels PLUS ONE FREE Excursion. For the optional choices visit https://altogold.co.uk/special-offers/ .To qualify COUPLES HOLIDAYS (1)Excursions must be selected and reserved, paid in full with your Final monies before your holiday commences. There are no refunds issued for COUPLES HOLIDAYS supplements booked and paid for.
There are no refunds issued for COUPLES HOLIDAYS supplements booked and paid for.
SPECIAL REQUESTS: If you have any special requests or requirements concerning your holiday, we will Endeavour to meet these requests if notified in enough time to action for your reservation. When you are taking a holiday with another party and wish to be sited together, please ensure the booking form gives these details. We do not accepted Tents or any other additions (e.g. Gazebos etc.) between the holiday homes without written notice. Unless agreed in writing we cannot guarantee any special requests.
MEDICAL CONDITION: It is important you are, fit medically and physically when accommodating our accommodation. If you or any member of your group have a medical or physical condition or disability that may affect your holiday, you must inform Altogold Ltd know before you confirm your booking. This will enable Altogold Ltd to assess if the accommodation is suitable and /or offer suitable advice accordingly. Should the Owner / Services deem the needs of a person are unsuitable for the accommodation selected, or Failure to disclose details before completing Booking? We reserve the right to decline the reservation with No refund.
INFECTIONS AND CONTAGIOUS CONDITIONS INCLUDING VIRUSES:- (Here by known as “Infection”) It is the Client responsibility to insure that Altogold Ltd, are informed of any known “Infection” Viruses before the Client arrival. It is the Client responsibility to ensure they take all necessary precautions before their arrival on location and to not knowingly either carry or have any symptoms and or Infection before they arrival. Client developing any “Infection” symptoms during their stay must report to both Altogold staff and seek medical attention immediately. Should any client “Infection” conditions cause Altogold Ltd loss of income and / or Staff / Clients / Guests any medical assistance and including any additional cleaning / cleansing on the accommodation and area, then the Client responsible or the Lead named client who booked will be held fully liable for all cost and damages incurred. Altogold staff reserve the right to ask for any support documents and tests to be presented on request. Altogold staff reserve the right to refuse entry or ask clients to leave any accommodation booked until the client can clearly show they are all infection free with the correct and appropriate documentation with no refund. Our Client Health and safety are paramount.
GUEST Wi-Fi Wireless Networking Acceptable Use Policy: We are offering one access code for one device to each home for a one guests Wi-Fi wireless Internet service (Quicknet.ch supplier) (Quicknet.ch supplier) according to this Guest Wi-Fi Wireless Networking Acceptable Use Policy (the “Policy”) as a free, non-public service to our guests for the duration of their official holiday duration. (Altogold Ltd Free Wi-Fi service for one guest per holiday home / reservation. As a free service the sole responsibility lies with the Guest / Client. Any abuse of the Free service will result in the service being block, Any cost or fines will be the responsibility of the Guest / Client as per Altogold Ltd Terms and Conditions). All users of this Service must agree to the terms of this Policy by clicking the ACCEPT button below. We do not guarantee the access, Service or specific rates of speed. We also have no control over information obtained through the Internet and cannot be held responsible for its content or accuracy. Use of the service is subject to the guest user’s own risk. We reserve the right to remove, block, filter, or restrict by any other means any material that, in our sole discretion, may be illegal, may subject us to liability, or may violate this Policy. Your access to the network may be blocked, suspended, or terminated at any time for any reason. We may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Violations of this Policy may result in the suspension or termination of access to the Service or other resources, or other actions as detailed below. Responsibilities of Service Users: Users are responsible for ensuring they are running up-to-date anti-virus software on their wireless devices. Users must be aware that, as they connect their devices to the Internet through the Service, they expose their devices to: worms, viruses, Trojan horses, denial-of-service attacks, intrusions, packet-sniffing, and other abuses by third-parties. Users must respect all copyrights. Downloading or sharing copyrighted materials is strictly prohibited. The running of programs, services, systems, processes, or servers by a single user or group of users that may substantially degrade network performance or accessibility will not be allowed. Electronic chain letters and mail bombs are prohibited. Connecting to “Peer to Peer” file sharing networks or downloading large files, such as CD ISO images, is also prohibited. Accessing another person’s computer, computer account, files, or data without permission is prohibited. Attempting to circumvent or subvert system or network security measures is prohibited. Creating or running programs that are designed to identify security loopholes, to decrypt intentionally secured data, or to gain unauthorized access to any system is prohibited. Using any means to decode or otherwise obtain restricted passwords or access control information is prohibited. Forging the identity of a user or machine in an electronic communication is prohibited. Saturating network or computer resources to the exclusion of another’s use, for example, by overloading the network with traffic such as emails or legitimate (file backup or archive) or malicious (denial of service attack) activity, is prohibited. Users understand that wireless Internet access is inherently not secure, and users should adopt appropriate security measures when using the Service. We highly discourage users from conducting confidential transactions (such as online banking, credit card transactions, etc.) over any wireless network, including this Service. Users are responsible for the security of their own devices.
Limitations of Wireless Network Access: We are not liable for any damage, undesired resource usage, or detrimental effects that may occur to a user’s device and/or software while the user’s device is attached to the Service. The user is responsible for any actions taken from his or her device, whether intentional or unintentional, that damage or otherwise affect other devices or users of the Service. The user hereby releases the Company from liability for any loss, damage, security infringement, or injury which the user may sustain as a result of being allowed access to the Service. The user agrees to be solely responsible for any such loss, infringement, damage, or injury.
Terms of Service: By clicking the accept button, below, the user agrees to comply with and to be legally bound by the terms of this Policy. If this Policy or any terms of the Service are unacceptable or become unacceptable to the user, the users only right shall be to terminate his or her use of the Service. Lawful Use: The Service may only be used for lawful purposes and in a manner which we believe to be consistent with the rights of other users. The Service shall not be used in a manner which would violate any law or infringe any copyright, trademark, trade secret, right of publicity, privacy right, or any other right of any person or entity. The Service shall not be used for the purpose of accessing, transmitting, or storing material which is considered obscene, libellous or defamatory. Illegal acts may subject users to prosecution by local, state, federal, or international authorities. We may bring legal action to enjoin violations of this Policy and/or to collect damages, if any, caused by violations. The user specifically agrees to the following conditions: The user will use the Service only as permitted by applicable local, state, federal, and International laws. The user will refrain from any actions that we consider negligent or malicious. The user will not send email containing viruses or other malicious or damaging software. The user will run appropriate anti-virus software to remove such damaging software from his or her computer. The user will not access web sites, which contain material that is grossly offensive to us, including clear expressions of bigotry, racism, or hatred. The user will not access web sites, which contain material that defames, abuses, or threatens others. Changes to Service: We reserve the right to change the Service offered, the features of the Service offered, the terms of this Policy, or its system without notice to the user.
PLOT-SITE RESERVATION SERVICE: For those wishing to take their own Caravan or Tent we operate a site Reservation service. You will be asked to pay 30% of the reserved fee at the time of Booking. It is the guest’s responsibility to ensure there reserved Plot-Size are of a size that will accommodate ALL there equipment within the boarder and meet camp regulations before arrival.
ACTIVE / SPORT HOLIDAYS: Clients taking part in Activities and or Sports do so at their own risk. While every effort is made to ensure safety ALTOGOLD Ltd accept no liability or responsibility beyond making a reservation on the “Clients behalf”, for the Client to participate in their freely chosen Activity / Sports. Clients do so at their own discretion acknowledging the risks involved in doing so. Our associates or Altogold Ltd reserve the rights to make Cancellations or Denial of the participation in any Activities or Sports, You may be entitle to a refund, Please ask at the time for clarification. Should the “Client” cancel or not show then NO refund will apply. Cancelling due to ill health fear the client MUST ask for a signed letter from the participating company acknowledging cancellation and MUST be obtain by the “Client” before your return to your holiday location. IMPORTANT does Your Insurance must cover your chosen activities and any illness it is the Client
responsibility. Safety is your responsibility and paramount. Accident insurance is the responsibility of the Individual. NOTE: National law is Applicable on the location. Check our activity conditions.
If taking any Sport or activity with Altogold or its partners the contains below are important information please read on.
Activity – Terms and conditions
- Conditions of Participation, Obligations of the Participant Good health is necessary in order to take part in all activities. The participants are obligated to inform the organizer of any possible health problems. Under no circumstances may participants take part in the activities while under the influence of alcohol, drugs, psychiatric drugs or any similar substances. The participants are obliged to fulfil the conditions of participation and agree to strictly follow the instructions of the organizer, the guides, activity leader, and assistants. If the Conditions of Participation are not fulfilled or if instructions are disregarded, the organizer reserves the right to prohibit participation
- Insurance The participants are not insured by the Altogold Ltd and/or Organizers. The participants are obliged to insure that they have sufficient health and accident insurance coverage (including sport and the relevant activity coverage).
- Appeals Should the activity lead to appeals or damages, these are to be communicated immediately, in writing, to the activity leader (i.e. activity provider), and these are to be confirmed in writing by the responsible leader. The activity leader, however, shall not have the right to acknowledge claims, for which reason a confirmation shall not have the effect of an acknowledgement of wrongdoing. The activity leader (i.e. activity provider) will make every effort, within the confines of the program and the possibilities available, to remedy the situation. Should the situation be insufficiently remedied or not be remedied, or the participant wishes to make damage claims, these must be received by the organizer within four weeks of the contractual end of the activity at the booking agency. The participant’s appeal is to be accompanied by the confirmation of the activity provider/activity leader as well as any other relevant evidence. In the case of delayed complaints or complaints with omissions during the activity or delayed submissions of the claims at the booking agency, all appeals will be deemed invalid.
- Liability Damage claims against the Altogold Ltd and/or Organizer or the assistants will be excluded, as far as the damage was not caused by negligence or intentionally. The Altogold Ltd and/or Organizer is authorized to have assistants or call on third parties to provide valued services. Should the organizer lawfully transfer the execution of the activity to a third party, the organizer shall not be held responsible for the third party’s actions or neglect during execution of the activity. The Altogold Ltd and/or Organizer will especially not be held responsible for damages which are caused by the actions or neglect of the activity leader should this conduct not fall under his/her contracted responsibility; as cause of actions of third parties, other participants, the participant (especially under point 1), acts of God, natural occurrences, official regulations etc. or damages caused by delayed return to the starting point of the activity. Should the participant not follow the instructions of the Altogold Ltd and/or Organizer , activity leader, etc., all liability of Altogold Ltd and/or Organizer is dropped.
- Applicable Law and Area of Jurisdiction Swiss law, excluding international agreement, is exclusively applicable for the contractual relationship. The parties agree that the exclusive legal domicile is Interlaken. The organizer is however authorized to lodge a claim in the legal domicile of the customer.
FOOD AND MEALS: Altogold in association with a local supplier who offers breakfast and other Service meals to our guests. Altogold can reserve your breakfast, An additional services charges applied will be levied for this service. The supplied foods are as supplied on the day and may vary from the advertised display. Food and drink is only served within the supplied hours displayed. FOOD ALLERGIES NOTICE. Food Allergies are taken seriously and we recommend you make your own arrangements to ensure your own Health. Special requirements, should you have special requirements ore health issues including allergies – The client / guest must correspond direct with restaurant and or the supplier at the time and not after. Should you choose to consume any food – If you have any food allergies or have, any doubts asked BEFORE YOU CONSUME ANY FOOD WHAT SO EVER seek the correct advice. The responsibility for Health and Safety lies solely with restaurant and or the supplier. Altogold Ltd cannot accept any responsibility for your freely chosen menus. Note:- Set menus at set prices only. No amendments or changes to the Menu list. Prices are as displayed at the time. All menus may change without notice and are subject to availability.
BOOKING RECEIPT: The Client is responsible to check their mail and Emails or anoy other form of communication used for any Booking Receipt / Invoice & notify ALTOGOLD Ltd. of any discrepancies within 4 days of the dated document. Charges may be incurred after that date for amendments.
AGENTS: Altogold Ltd holidays are offered by selected “Worldwide Travel Agents and On-line Agents” operating with and in association with “ALTOGOLD Ltd.” If you have booked through any such Agents please deal direct with your Agent. Your booking Agents Terms and Conditions are also applicable. Altogold Ltd cannot accept any liability for discrepancies made by “Agents” this lies with your chosen booking agent.
BROCHURE / WEB DESCRIPTIONS: Brochure and internet Promotions are prepared in good faith and have been checked to ensure that details are accurate at the time of release. However, between Release publication and your holiday, there may be occasions when advertised facilities/ details are withdrawn or descriptions become inaccurate without notice. Altogold Ltd promotes through a wide range of products, locations and companies. In some cases, these systems / companies offer services beyond the wishes of Altogold Ltd. Any prices quoted / displayed or wording done so at the products, locations and companies discretion we have no control over this. We reserve the rights not to maintain such services. All Diagrams / Layouts and sizes are for guide purposes only and not to necessarily to scale. During photography, some props used to enhance the photo and NOT included. Some facilities and attractions are seasonal and may not be available during your holiday period. All photos and web format are protected by copyright law. Please ask if in doubt about any details given.
ACCOMMODATION: All are given names, which are for description of that typical type / range only. All accommodation is, Non-smoking. Typical layouts and occupancy figures given as a guide only. Please select the size of holiday home to suit your particular lifestyle. Where the BERTH is stated this relates to the number of persons allowed to occupy and sleep within the accommodation, one / single bed one person, Double bed two persons. It is the Clients your responsibility to ensure that the accommodation is fit and safe for the “Clients” use including your group / party before reserving, Ensure you are all mentally and physically able to use your chosen accommodation in the way it was designed for use. Electric supply is 220v and for personal use within your selected accommodation, NOTE:- Charging and re charging of personal equipment will incur additional charges (E.g. Electric / Cars an E-Bikes charging See Re-CHARGING, CHARGING OF ELECTRIC VEHICLES INCLUDING BICYCLES ). Failure to declare the Charging and or re charging of personal equipment will result additional fees being charged by our managers. All holiday homes and Apartments offered as Self-catering; parking provision is available alongside or nearby the holiday accommodation for one car only (not more than 5m long 2m Wide). Parking supplements will apply for additional parking / Trailers. Notification in writing for confirmation of additional parking must be sought before your holiday commences.
SAFETY: It is the requirements and standards of the country in which any services make up your holiday provided which apply to those services and not those of the UK / Republic of Ireland or EU. As a general rule, these requirements and standards will not always be the same as Your national expectations e.g. UK / Republic of Ireland or EU and sometimes may be lower. The “Client” should therefore take all reasonable precautions to protect themselves and their group / party whilst on holiday. In particular, you should familiarize yourself with Safety and fire procedures, swimming pool areas and any unfamiliar appliances. You should also familiarize yourselves with any Health and Safety notices in the accommodation and at the on-site / location to ensure that you are familiar and can comply with all specifications for their use. It is in ALL clients’ interests to check their accommodation on entry for damages irregularities and any safety devices e.g. Smoke alarms Co2 detectors and air vents are working properly. If in any doubt, please see your representative / Manager immediately or not later than 24 hours after access. Tampering / adjusting of any safety device within or part of your holiday accommodation will result in immediate termination of your holiday with no refunds. Altogold Ltd will not be responsible for any loss and/or damage which occurs as a result of your failure to comply with these conditions.
CHECK IN: We operate a SELF-CHECK IN some location. in Accommodation is available from 3.30pm (1530hrs) on the arrival day. Clients will require booking confirmation (Paper Copy, Images and scans are not acceptable), Passports and Cash Damage / Cleaning Deposits. Arrivals after 7.00pm (1900hrs) Instructions will be left Outside the ALTOGOLD Reception with the Clients name and Map location of accommodation. No arrivals (by Car) are permitted on site after 10.00pm (2200hrs) Camp barriers (Where applicable) are put in place, your vehicle will remain outside the facilities until the barrier is removed in the morning, access by foot only. 10pm to 7am (2200hrs to 0700hrs) this is a Quiet time please observe the regulations. On Arrival you will required to complete booking in forms and will be shown to your selected holiday accommodation by our managers. It is obligatory/compulsory, the Client” MUST hire and use Bed linen for terms of up to 4 nights (We will automatically add Linen to your holiday account and notify you if you have not added Linen for 4 nights or under). Over 4 nights either bring and use their own bed Linen / Towels (5 nights plus) or Hire bed Linen / Towels from Altogold Ltd. Failure to use any suitable bed linen would result in your On location cash “Damage / Cleaning deposit” being withheld by our managers without notice on departure. If you have any concerns about your accommodation please notify your managers immediately (within 24 hours) beyond this period its s your sole responsibility.
SELF-CHECK IN:- We now operate self-check-in on arrival from 4 pm (1600 h). On arrival report to the Altogold reception, where you will find the SELF-CHECK IN board (YELLOW Board). Here your details will be displayed. Select the details with YOUR NAME ON, this document will direct you to where your accommodation is located. The home will be unlocked and ready for you to enter. Please return to our office when we are open to Book in, Collect your key and ask any questions you may have. If you have hired and paid for linen – this will be place in your home. If you hired or require linen but NOT PAID we will issue to you when you book in at our reception. Our managers will require from you – Damage / Cleaning deposit .Remember you will require £100 – 100 Euro or 100 Chf (Cash ONLY) on arrival. The balance is returned when you leave your accommodation “as you found it” clean Tidy and undamaged. Should you find any item missing or damaged we ask you report this within 24 hours of arrival.
Our managers will require from you – Damage / Cleaning deposit .Remember you will require £100 – 100 Euro or 100 Chf (Cash ONLY) on arrival. The balance is returned when you leave your accommodation “as you found it” clean Tidy and undamaged. Should you find any item missing or damaged we ask you report this within 24 hours of arrival.
Our managers will require from you – Damage / Cleaning deposit .Remember you will require £100 – 100 Euro or 100 Chf (Cash ONLY) on arrival. The balance is returned when you leave your accommodation “as you found it” clean Tidy and undamaged. Should you find any item missing or damaged we ask you report this within 24 hours of arrival.
HOURS OF SERVICES: ALL our Staff often offers over and above the services they are required to do throughout your holiday. In return, respecting their free time and contacting us at the correct times is important. Altogold Ltd contact lines for UK head office (0)1903 743193 and UK 07941049508 These Must not be used as contact lines to the local reception or managers while you are on holiday. Any issues arising during your stay must be dealt with locally. Opening hours for our guests (already on holiday with us) are displayed at the Altogold reception normally. Times may vary subject to managers commitments but from 19.00 (7 pm) to 08.00 (8 am) are clearly out of hours. Requesting or contacting any of our offices (Or location or other offices) for non-life threatening issues will incur a minimum 50:00 Chf services fee for “Out of hours services” paid for on the spot at the time (Managers reserve the right to remove such funds from the Damage / Cleaning deposit). Examples where charges will apply Departure Accommodation inspection, contacting the manager to locate your holiday home either by phone or waking and or the Head office outside of specified hours.
CHECK-OUT, DEPARTURE: Not later than 10am (1000hrs) on your Departure day. It is your responsibility to leave your accommodation “As you found the accommodation”, Cleaning materials are free and available to those who ask our managers. Do not forget to return your key and voucher. Early departure (Before the completion period of the “Clients” Holiday as specified on the holiday voucher) unless given in writing by Altogold Ltd there in No refund for unused holiday periods. Departures between 1900hrs (7pm) to 0800 (8am) Read heading “OUT OF HOURS SERVICES” Departures later than specified time 10am (1000hrs) Altogold Ltd reserves the right to charge for an extra night irrespective of the final check-out / departure time.
DEPARTURES DURING OUT OF HOURS TIMES: If the clients departing is very late at night or very early in the morning your caution Damage /cleaning deposit will be held until the managers inspection (The client accepts the managers decision as final under these terms and conditions and their absents).
OUT OF HOURS SERVICES: ALL our Staff often offer over and above the services they are required to do throughout your holiday. In return, respecting their free time and contacting us at the correct times is important.
All clients can depart at any time between their holiday start dates and finish date though any refund for loss of their holiday is solely the client responsibility. Altogold do not refund holidays shortened by the client during their stay.
Any Client requiring to depart between the hours of 1900 h (7pm) and 0800 h (8am) local time and require the return of “Cleaning / Damage deposit. there are 2 options
DEPARTURES DURING OUT OF HOURS TIMES: If departing OUT OF HOURS DEPARTURE your caution Damage /cleaning deposit will be held until the manager’s inspection (The client accepts the managers decision as final under these terms and conditions). THE Cleaning / Damage deposit will be returned minus any cost including the manager’s time incurred.
Managers optional discretion to assist the client is by being available at the guest / client request time of departure is only offered subject to the following agreement. The client leaves the accommodation
- Clean and tidy as specified within Altogold Ltd Terms and Condition.
- At the requested time + /- 30 minutes. that the client stated (Agreement document will be issued on location to this affect)
- Any additional delay to the agreement would incur charges as per Altogold Ltd Administration charges (https://altogold.co.uk/administration-charges/ )
Any abuse of Altogold Managers optional services will be charged for by the client from the Cleaning / Damage deposit.
DEPARTURES DURING OUT OF HOURS TIMES: If departing very late at night or very early in the morning your caution Damage /cleaning deposit will be held until the managers inspection (The client accepts the managers decision as final under these terms and conditions).
LATE ARRIVALS: Late on arrival between 7pm (1900hrs) to 8am (0800hrs) at Altogold reception there is a “YELLOW LATE ARRIVAL/ SELF-CHECK IN DISPLAY BOARD” this paper will show you where your accommodation is located. Your home will be unlocked and ready for you (If arrival is in the dark we leave a light on to guide you). Please return when the office is open to book in and ask any questions you may have.
CHECK-OUT, DEPARTURE: Not later than 10am (1000hrs) on your Departure day. It is your responsibility to leave your accommodation “As you found the accommodation”, Cleaning materials are free and available to those who ask our managers. Do not forget to return your key and voucher. Early departure (Before the completion period of the “Clients” Holiday as specified on the holiday voucher) unless given in writing by Altogold Ltd there in No refund for unused holiday periods. Departures between 1900hrs (7pm) to 0800 (8am) Read “OUT OF HOURS SERVICES” Departures later than specified time 10am (1000hrs) Altogold Ltd reserves the right to charge for an extra night irrespective of the final check-out / departure time
CLIENT BEHAVIOUR: The Client accepts responsibility for any damage or loss caused by the Client and / or Group / Party members. Full payment for any such damage or loss must be paid direct at the time to the site owner / Altogold Ltd manager or any other supplier. Failure to do so, The Client will be held legally responsible for meeting any claims subsequently made against Altogold Ltd and its staff (Together with Altogold Ltd and the other Third parties full legal costs) as a result of the clients actions. We expect all clients to have consideration for other people. PERSONAL AND / OR PRIVATE ACTIVITIES. Altogold handle many multinational cliental all of who have differing ways of life culture and views. For the harmony of all concerned both local and the multinational guests. All personal and private activities should be conducted inside the holiday home (out of view of others) and at no stage be conducted outside or encroach on other locals and / or guests holidays. If you have any concerns or doubt you must ask before performing / practicing such activities. Includes Noise, Air pollution, Sexual, Political, Religious, offensive and criminal activities. If in Altogold Ltd reasonable opinion or in the reasonable opinion of any other person in authority, the client or any members of your party / group behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property or nuisance, Altogold Ltd and / or other person in authority are entitled, without prior notice, to terminate the holiday of the Client / party/group concerned. In this situation, the client/s concerned will be required to leave the location or other service forthwith. Altogold ltd will have no further responsibility toward such Clients including any return travel arrangements. No refunds will be made and Altogold ltd will not be liable to pay any expenses or costs /loss incurred as a result of the termination. Note that bookings from single sex group/s of more than 3 Adults or Groups may have additional restrictions applied. Please ask about our Club and Group rates.
SERVICES / SUPPLIERS: Altogold Ltd use other services / Suppliers and Agents, where required. When this arises – All services and supplies are the responsibility of the Supplier – Land / Resident Owners, Altogold Ltd cannot accept responsibility or Liability for these services. All clients are contractually obliged to abide by national, local & site / agents regulations / laws, although we have no control over their enforcement. We do not accept any liability for any circumstance beyond our control. Any cost by the client incurred to Altogold Ltd will be recovered at the clients cost.
TRAVEL ARRANGEMENTS: Whilst we shall be delighted to offer Cross Channel, travel insurance, travel tickets and activities arrangements, we do not make Air reservations. These are available through your local ATOL Travel Agent. Altogold Ltd may provide accommodation, transport and or Activities from a wide range of third party accommodation providers and transportation carriers. The provision of these arrangements will be subject to the terms and conditions of each provider or carrier as part of the “Client” Conditions of Contract with Altogold Ltd (As the Agent for the provider). Other holiday and travel related services such as Cross Channel, Travel insurance, Travel tickets and Activities are supplied by our selected service providers and are available for you to purchase through our own branded websites / Brochure or directly via the suppliers website – the supply of these products and services to you shall be subject to the terms and conditions of each service provider and not Altogold Ltd. You can find information on most of these suppliers and their services on their own web site Links provided where applicable (Copy on request). We cannot list all of the supplier’s and their terms and conditions here but you will be able to find the terms and conditions or conditions of carriage for these suppliers on their own web sites – you will need to read them carefully to ensure you are content before you book and/or travel. As this is a single component, the Package Travel, Package Holidays and Package Tours Regulations 1992 do not apply. Any cancellation of holidays including a single element part of the travel will have additional charges applied as specified below.
- Short Sea routes – North Sea routes:: 50% for Travel booking cancelled 90 days before intended travel and 100% for bookings cancelled 28 days or less before intended travel.
- Any amendments to travel bookings on cross channel or tunnel travel up to 31 days before travel dates £30 per amendment. Any amendment 31 day before travel dated the operators deem as a cancellation and charge 100% of the costs.
HOLIDAY CANCELLATION: Should it be necessary for the Client / Guest (you) to cancel or move their holiday, YOU MUST notify us in writing as soon as possible. We shall retain the holiday deposit and in addition the following charges on holiday Price along with any costs paid for additional services/suppliers: – up to the start date of holiday. See able below.
On the date of receiving your written confirmation of cancellation (this will be the date the information arrived in our office) we reserve the right to re offer those said dates to the general public from this date. Refunds will be returned by the same means they arrived to Altogold Ltd. e.g. If paid by Credit – Debit card you will receive a refund to the SAME credit card account. Charges may apply.
If Altogold Ltd Change or Cancel Your Holiday. In the unlikely event that we will have to make any changes to your holiday and travel arrangements (Excluding FORCE MAJEURE), we do plan arrangements many months in advance. Occasionally, we have to make late changes for this we reserve the right to do so at any time without notice. Most changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel all or part your travel arrangements. For example, if the minimum required numbers of Clients – Guests required for a particular travel arrangement are not reached; we may have to cancel all or part of the Clients holiday. We will not cancel your travel arrangements less than 6 weeks (42 days) before your departure date, except for reasons for FORCE MAJEURE or failure by you the client to pay the full and final balances due. When we are unable to provide the booked travel arrangements, you can either have a partial refund (less 10% of the gross holiday costs + Administration charges) of said arrangements monies or accept an offer of alternative travel arrangements of comparable standard from us, subject to availability (All refunds of any price difference if the alternative is of a lower value). Please note: – That other Agents or suppliers such as Cross channel / Ferry and Travel companies – Agents may be subject to change without notice. When such a change is deemed to be a minor change. Examples of minor changes can include alteration of your outward/return crossing by less than 18 hours, changes to carrier type, change of accommodation to another of the same standard. Should we “ALTOGOLD Ltd” make a major change to your holiday (Force Majeure exempt), we will inform you or your travel agent as soon as reasonably possible if there is time before departure. You have the choice of either, accepting the change of arrangements, or a refund and cancelling your existing arrangements. In all cases, except where major change arises, Should Altogold Ltd cancel the arrangements we will return as compensation % of your monies already paid. The compensation offered does not exempt you from claiming more if you are entitled to do so. Should the Client terminate their holiday during the stated holiday period on their confirmation. There is no refund.
When you the Client / Guest cancels. Period of Compensation notification per booking given to you in % of the holiday cost only.
69 or more days Nil Loss of deposit only
70 – 55 days – 40%
56 – 41 days – 60%.
42 – 34 days – 80%.
35 days – 100% of the holiday price
NOTE: You may be able to reclaim these charges if the reasons for your cancellation covered under the terms of your holiday Insurance policy.
Alternately, you may wish to take our Holiday Voucher Offer (See Heading HOLIDAY VOUCHER).
CROSSING THE ENGLISH CHANNEL CANCELLATION: Should the Client cancel the travel arrangements within 72 hours of departure (On the Out bound route) there is a 100% charge.
GUEST ALTERATIONS:- Form time to time clients may need to alter their booking arrangements with Altogold Ltd. Please inform Altogold in writing of your requested alterations. Should the alterations be accepted and changed on Altogold Ltd systems your Terms and Conditions with Altogold will still apply to the original dates accepted. Example moving your holiday date to a future date, then wishing to cancel the new holiday dates for a refund would not be possible. Your original holiday date Terms and condition for cancellation periods will still apply. Fees may apply.
ALTERATIONS:- From time to time Altogold Ltd may require altering/changing your holiday arrangements. You will be given reasonable notice, Should you change details then administration charges for each amendment required to on the reservations. Altogold Ltd reserves the right to pass on to the Client all additional charges or costs incurred or imposed on us by Providers / Services including Taxes / Currency fluctuations related to your holiday. We normally absorb up to 2%, Should the client/s Total holiday cost increase more than 12% you will be entitle to cancel free of charge (Excluding special arrangements). Please note “Credit card Refunds” may incur additional administration / card company charges.
HOLIDAY VOUCHER: Should your holiday be curtailed or we need to change your holiday arrangements – The need to cancel for medical reasons (Doctors / Hospital required) – the unfortunate unforeseen “FORCE MAJEURE” we offer our Special Holiday voucher to the value of the clients holiday plus an extra 10% of your amount paid to Altogold Ltd at that time. The Holiday Voucher is valid 24 months and may be used by any family member once only. Can only redeem against any of Altogold Ltd holidays at the current published rates at that time. The Holiday Voucher carries no financial refund. Cannot be used in conjunction with any other discount voucher but excluding your Loyalty bonus.
FORCE MAJEURE: This means ALTOGOLD Ltd and the suppliers / Services and Agents will not accept any liability related to such incidents. These can include any of the following events affecting multiple Guests and multiple accommodations: act-of-God, volcanic eruptions, (natural) disaster, fire, biological and viral epidemics or pandemic, (acts of) war, hostilities or any local or national emergency, invasion, compliance with any order or request of any international, national, provincial, port or other public authority, government regulation or intervention, military action, civil war or terrorism, (biological, chemical or nuclear) explosion, rebellion, riots, insurrection strikes, civil disorder (or the material or substantial threat or justified apprehension of any of the foregoing events), curtailment of transportation facilities, close down of airports or any other exceptional and catastrophic event, circumstance or emergency, making it impossible, illegal or prevents Guests from travelling to or staying at the Accommodation. In these circumstances, you will not be entitled to Refund or compensation.
COVID 19 GUARANTEE:- Where Government regulation or intervention to the related region or Country is ordered, No travel or entry possible to our locations. Altogold Ltd will follow these guidelines for the interest of our Client’s wellbeing. Returning to your country of residence quarantine related requirements are excluded from refunds. The holiday can be taken under the national requirements of your national Government at that time.
NOTE: You may be able to reclaim under the terms of your holiday Insurance policy.
THIRD PARTY ARRANGEMENTS: Altogold Ltd will not accept any payments for third party arrangements outside of their control.(e.g. Advanced, Meals, Taxi / Transport, entry cost, souvenirs’) These are the responsibility of the client.
COMPLAINTS: If you have a complaint during your holiday, you MUST notify the Manager or Reception on that day at your location. However, every effort is made during booking of agent/ owners accommodation any discrepancies lie solely with the accommodation /Agent/ owners, and not with “ALTOGOLD Ltd.” Please ensure your details are correct at time of booking. The accommodation /Agent/ owners will try to resolve your issues on location. Should your issue/complaint remain unresolved on location Complete the “Complaint Form” available from the reception on location. Contact your holiday supplier / Agent to whom you made the Booking. You should ensure the Manager on location have a copy and submit your form to your holiday supplier together with a covering letter within 28 days from the completion of the holiday. Should you fail to follow this simple complaints procedure, your right to claim any reimbursement / compensation you may otherwise have been entitled to could be affected or even lost as a result. All complaints must remain confidential between the client and Altogold Ltd / Suppliers at all times (Legal access exempt) during all correspondence. Failure to adhere to the privacy of such data , Altogold Ltd reserve the rights to cease all future correspondence to the client as the client has compromised their personal and private data information between the Client and Altogold Ltd. These include Press, verbal or written communication, wire transmission including internet, Radio and Television. Altogold reserve the right to recover any losses caused either in financial and/or their reputation from the Client’s actions taken before written confirmed conclusion.
ADMINISTRATION CHARGES:- Please visit ADMINISTRATION CHARGES link page. Covering charges related to your holiday and Terms and Conditions.
REFUNDS: If the client paid with a Credit card then any Refund / Returns will be made by the same way. Note, your Bank / Card Company may levy bank charges, currency charges etc. depending on your agreement with them. This is beyond our control and is your responsibility.
INSURANCE, IMPORTANT NOTICE: It is the Client’s responsibility to ensure they are adequately covered by Insurance before departure on their holiday. We are happy to recommend “Gold Cover” Insurances as our preferred supplier of travel Insurance. The Gold cover brand has been providing quality travel insurance for well over 40 years. They have a range of traditional single trip and annual trip policies to suit most needs and can also provide cover for Coach, Motorcycle and activity holidays. Many pre-existing medical conditions can be covered, including some conditions that most others insurers will refuse. If you are taking your vehicle on holiday they can also provide European Motoring Breakdown Assistance with roadside assistance and other cover to stop your holiday being ruined. Please call on 01892 559532. Try our website at www.altogold.goldcover.net.
Altogold Ltd reserves the rights to change / amend conditions without prior notice. Full updated Conditions On request. GOVERNING LAW: The client agrees in the event of a dispute or claim that the Client booking will be governed by English Law, that all parties agree to the exclusive jurisdiction of the Courts of England and Wales. The above Terms and conditions were correct at time of Print. Altogold Ltd reserves the right to alter Terms and conditions without prior notice. For full update Terms and Condition visit https://www.altogold.co.uk/. Altogold Ltd. Registration number 13339388. VAT no 194 1807 48, Trademark 2629010 Altogold travel Hillside Walk, Storrington, West Sussex, RH20 3HL, England.
USING YOUR CARD TO PAY: YOU All Clients acknowledge they have the legal rights and authorised to use their said card to pay Altogold Ltd for the agreed holiday and payment is deemed as “Delayed Presentment”. The client here by agrees to Altogold terms and Conditions including the advance payment deemed as Holiday Deposit” to secure their holiday dates. Split payments for our holidays can only be accepted on condition they are not payments made to avoid circumvent authorisation limits. Altogold do not add any surcharges to card payment unless the laws change. Altogold do not store any card information. Any dispute arising regards your Card payments should first be bought to ALTOGOLD Ltd attention. Should arbitration be required the card payment supplier shall be notified.
UK RESIDENTS: We recommend you obtain COMPREHENSIVE HEALTH INSURANCE for holiday and travel within the European Union. While the EHIC Card (European Health Insurance Card), may provide health care through the EU and Switzerland (This will NOT always be the case Please check before you depart) for further information regarding the EHIC. POST, EHIC Applications, PO Box 1115, Newcastle-upon-Tyne, NE99 1SW. Tel 0845 606 2030 or visit www.dh.gov.uk .For up to date travel information or phone 0870 606 0290. Check out on line at www.ehic.org.uk or with your local health authority / Post Office (UK). The EHIC in NOT a substitute for good Health Insurance. Always check the there are no health advice notices by visiting www.fco.gov.uk/knowbeforeyougo.
EUROPEAN RESIDENTS: We recommend you obtain the EHIC Card (European Health Insurance Card), This can provide health care through the EU and Switzerland (Not all hospitals are reciprocal to the NHS and thus EHIC). For further information regarding the EHIC. POST, EHIC Applications, PO Box 1115, Newcastle-upon-Tyne, NE99 1SW. Tel 0845 606 2030 or visit www.dh.gov.uk .For up to date travel information or phone 0870 606 0290. Check out on line at www.ehic.org.uk or with your local health authority / Post Office (UK). The EHIC in NOT a substitute for good Health Insurance. Always check the there are no health advice notices by visiting www.fco.gov.uk/knowbeforeyougo.
RESIDENTS OUTSIDE THE EU and UK: We strongly recommend you check with your respective Health Authority regarding your chosen destination.
PASSPORTS: are essential when you travel abroad. Everyone will require a passport, It must be in your possession and valid (within 6 months of expiry date) Passports (Children included). Apply for a new passport at least eight weeks before departure. Certain Commonwealth and foreign Passport holders may require an entry VISA and should make embassy enquiries at least 10 weeks before departure. Switzerland joined the Schengen Agreement and Non EC clients MUST ensure they have ALL paper work in order before entry. It is the responsibility of all clients to ensure they comply with all immigration requirements for all the countries you are travelling thorough and visiting.
DRIVING ABROAD: Driving regulations vary throughout Europe. It is your responsibility to comply with these regulations. Remember you must be at least 21 years of age to hire a car & require ALL your current valid documents.
EXTRA FACILITIES ON LOCATION: Though generally most facilities are available, washing machines, driers, pedalos, mini golf etc. will incur a small charge. Please remember access to facilities is seasonal.
CANCELLATION – REBOOKING POLICY AND TERMS AND CONDITION TO RAIL TRAVEL TICKETS. Prices are subject to change without notice due in part to currency fluctuation The Swiss Travel Reduction tickets are issued with the period of travel printed on them. Passes cannot be issued open-dated. Below the dates of travel are the following details that must be completed by the ticket holder before commencing your journey on the ticket. Please complete using a black/blue ballpoint pen ONLY:
PAYS/COUNTRY OF RESIDENCE
No. PASSEPORT/PASSPORT NUMBER
Please refer to the synoptic map for unlimited and reduced travel, within Switzerland.
CONDITONS OF USE/ REFUNDS The Swiss Travel Tickets and Pass/Flexi passes are personal and non-transferable after payment. If lost or stolen, a duplicate pass cannot be issued and new pass would need to be purchased. Refunds on partially used tickets If there is a genuine reason why the Swiss Travel Tickets and Pass/Flexi passes has not been fully used, then the Swiss Pass must be endorsed by an SBB official on location as proof of non-use. Please send back the pass to the issuing office along with a written explanation. We will forward the Pass to Swiss Federal Railways in Bern for the consideration of a refund authorisation. You will be contacted regarding their final decision. For rail timetable information, please visit www.sbb.ch/en/. All prices are subject to changes without notification, due to currency fluctuation. Altogold Ltd is an agent for STC whom act an agent for Swiss Federal Railways and are not liable for travel delays, cancellation or loss of personal effects.
REFUNDS FOR UNUSED TICKETS Refunds are only granted on unused passes received by us before the first date of travel.
Cancellation charge of 20% per person applies. Exchanges will also incur a 20% charge unless the ticket is to be upgraded, the amendment fee will then be waived and only the price difference charged. The Swiss Travel System and its Swiss rail passes. The passes allow you to be free or discounted travelling throughout the whole Switzerland. You might want to review the European rail passes, in case you want to travel to Switzerland’s neighbouring countries or even the whole of Europe. Please note that regional Swiss rail passes are available as well, in case you are planning to travel in a specific region only.
Change of booking and cancellation by the Guest, Cancellation and handling fee
All changes or cancellations will incur additional fees mentioned below. Any cancellation or change must be done by email and needs to be reconfirmed by Altogold Travel.
Altogold Travel is entitled to charge the customer a handling fee. The handling fee is according to the service booked. Details see below.
Additionally, Altogold Travel can add additional fees dependent on fees charged by individual service suppliers such as airlines, hotels, train companies etc. Only in exceptional circumstances will Altogold Travel waive a cancellation or amendment fee.
Name Changes, If changes only concern name changes, we charge the following fees:
£30.00- per booking file plus any charges that may be made by our own suppliers.
Amendment Fees – Exceptions
Cancellation Fees, In case of changes that require a complete re-book of a holiday package in more than one location, regardless if documents have been issued or not, we will treat this as a cancellation and our below cancellation fees apply plus any charges that may be made by our own suppliers.
Upon our confirmation being raised: In case of a cancellation the following fees in percentage of the package price apply, unless otherwise specified on our product tariffs or when advised differently by our staff at time of booking.
Up to 30 days before travel: handling fee to be paid (£100.00- per booking)
29 – 15 days before travel: 30% of overall package cost; min. £100.00- per booking
14 – 8 days before travel: 60% of overall package cost; min. £100.00.- per booking
7 – 0 days before travel or no show: 100% of overall package cost
Note: In all cases tickets must be returned unused to Altogold Travel otherwise 100% cancellation fee applies. Altogold Travel Hillside Walk Storrington West Sussex. RH20 3HL AltTravel@altogold.com
Refundable Rail tickets (Printed tickets & E-tickets)
The following conditions apply for the below train tickets, unless specifically mentioned:
Any type of Swiss Travel Passes
Half-Cards & Junior Cards
Point-to-Point tickets & Upgrade Tickets.
Mountain Excursions & Vouchers
Altogold Travel Hillside Walk Storrington West Sussex. RH20 3HL AltTravel@altogold.com
Up to 15 days before travel: 30% cancellation charge per person; min CHF 30.- per booking file
Less than 15 days before travel: No refund
Non-refundable Rail tickets
The following rail tickets are non-refundable and non-amendable:
European rail tickets & Cross border Tickets
Excellence Class Glacier Express Ticket
Note: In all cases tickets must be returned unused to Altogold Travel otherwise 100% cancellation fee applies. Altogold Travel Hillside Walk Storrington West Sussex. RH20 3HL AltTravel@altogold.com
Dear People of Altogold, We would like to thank you for a real nice holiday we had last week in one of your holiday homes at camping Manor Farm, Interlaken, Switserland. The fantastic beautiful environment with nice, divers activities, the fine camping near to the lake, together with the real friendly en helpfull couple that took care of the Altogold-clients made that we look back on a fantastic summerholiday.
Superb and wonderful. Amazing location at prices almost half the cost of any other comparable accommodation.
Located on the banks of Lake Thun, it is just 3kms from Interlaken center and an ideal location to stay if you plan to visit Jungfrau, Kelvin and Trudy were wonderful hosts. Very helpful and a wonderful couple.
Kelvin is a walking book on Switzerland. Ask him anything about Switzerland and he will share a truckload of information. Wont hesitate to go there again.
We were well received, well looked after and the site is just perfect for Interlaken. The free boat rides are brilliant, the free swimming pool is great. What more can I say? We had a great two weeks.
July 2021 Family Drews
We stayed here for a week at Easter with our 2 children aged 11 and 14. We stayed in the Brienz mobile home with 3 bedrooms, the mobile home was fully equipped and we had a tv and DVD player. Altogold holidays were on hand..
We stayed in Altogold for three nights over Easter weekend and really enjoyed it. The cabins were a short 5min walk to the lake, and were clean and quiet. Despite three days of rain, the kitchen heater kept the cabin warm. The campsite store was open every day, there were two cafe/restaurants within a 5 minute walk, and we were offered the use of a barbeque while we were there. There were also plenty of beautiful walking trails, horseriding paths, bikepaths etc along the lake and in the forest. A boat to Thun, on the other side of the lake, leaves from just next to the campground. My kids especially loved the jumpers that always seemed to be drifting overhead. There was too much to see and do in three short days!
Swiss Office (Seasonal)
C/o Altogold Swiss Holidays
Neuhaus Manor Farm AG
Head Office Address
Company No 1333938
V.A.T. GB194 1807 48
Altogold Ltd (Trade Marked 2629010)
All rights reserved. Altogold Ltd, Registered office: 303 Goring Road, Goring-by-Sea, Worthing, West Sussex BN12 4NX.
Reservations office Altogold Ltd Hillside Walk, Storrington, West Sussex, RH20 3HL. Altogold.com, Altogold Travel, Swiss Caravan holidays, Swiss Holidays, Sun-Trek Holiday Homes are trading names of Altogold Ltd (Trade Marked 2629010 Altogold" is the trademark of this company), V.A.T. GB194 1807 48, Company No 1333938.