ALTOGOLD LTD TERMS AND CONDITIONS

ALTOGOLD LTD TERMS AND CONDITIONS

IMPORTANT INFORMATION PLEASE READ.

Altogold Ltd Trades as Altogold Travel, Swiss Holidays, Swiss Caravan Holidays Suisse Holidays, and Sun-TreK holiday Homes. Please read the booking condition carefully, and all other related information. The following Contains important information about our holidays, which you should read before booking. This information shows our commitment to us both and forms the basis of your contract with us. We hope you will find it informative and easy to understand. We want you to be fully informed of your rights and obligations and shall be pleased to answer any questions you may have.

 Booking Terms and Conditions :- There will be no contract between ALTOGOLD deemed as ALTOGOLD Ltd. The named client completing any, Online booking, Signing of the booking form, or through our selected travel Agents, hereafter called the “Client”. Until your booking has been confirmed in writing by ALTOGOLD Ltd No contract exists. The client expressly warrants that they are over 18 years of age, have the authority of all persons detailed on the booking form to accept and abide by Altogold Ltd Terms and Conditions on their behalf, responsible for ensuring the accuracy of all information supplied to Altogold Ltd. Altogold Ltd will ask for your full address, Full names, Ages, Gender, Nationality and Dates of Birth. This is to comply with current rules related to travel. By accessing / Booking through / with Altogold Ltd Web sites sending of Monies or Postal the named client, you agree to be bound by Altogold Ltd Terms and Conditions If you object to any of the Terms and Conditions, you should not continue to use any of the products or services and leave immediately. The client will indemnify ALTOGOLD Ltd / Agents against all losses and / or damage what so ever arising directly or indirectly from any act or default of the client or anyone accompanying them. ALTOGOLD Ltd shall not be liable to the clients or any member of his / her party / Group for any loss, damages injury, delay or detention to persons or property, which arises from companies who provide transport and facilities or third party facilities outside of ALTOGOLD Ltd companies. Any liability on the part of ALTOGOLD Ltd / Agents shall be limited to the amount paid for the holiday Accommodation by the client concerned. ALTOGOLD Ltd / Agents will normally use their best endeavours to meet the requirements of clients but ALTOGOLD Ltd reserve rights to refuse or cancel any booking, or alter at any time arrangements owing to unforeseen circumstances and in such cases that the client will be entitled to such a refund (not exceeding the full amount the paid for the holiday less administration fees) as considered equitable. Guests whom have been refused reservations we reserve the right retain any funds paid without further notice in respect of any a reservation. This could include refusal of entry to the home on arrival.  Any funds returned would be a gesture of good will. Some sections or functionality of our Site may be restricted to those Guests who have created an account with us and are logged into that account. It is the Client responsibility to ensure their data and information is secure and free from third party access and viruses. Altogold Ltd on occasions may allow Guests to use compatible third party authentication providers to log in or register on Altogold site, rather than using an email and password. Regardless of how Guest logs in, Guest is responsible for all activities that take place under its account and must safeguard the account password. Guest will immediately notify Altogold Ltd of any unauthorized use of Guest’s account. In respect of any other service supplied through Altogold, such as cross channel, Travel Insurance, Activities, and Travel tickets, your contract is with the supplier of such service(s), whose Terms and Conditions will apply. Such Supplier’s standard conditions may limit or exclude liability, and such conditions, together with the Altogold Ltd Terms and Conditions or the relevant Supplier / Carrier, these Booking Conditions and other terms and conditions set out on this web site (collectively the “Terms and Conditions”) shall apply to your agreement with Altogold Ltd and any supplier / Carrier. Copies of the conditions of your contract with your supplier are available on request from us and we recommend that you ask for them and read them before you book any third party services, so that you are aware of how they may affect your booking. We do not accept any responsibility for the service supplied by any supplier or Carrier, other than Altogold Ltd and make no representation or warranty in respect of the products featured on this site or Altogold Brochure. 

Altogold  Ltd may revise the T&Cs from time to time for reasons such as a technical development, a change in business operations, new or amended or discontinued products or features, or due to a change in applicable laws. You will be provided with 30 days’ notice in advance of any changes to any of the terms of these T&Cs or our decision to terminate these T&Cs. We will inform you of such changes or termination via the email address you provided to Altogold Ltd. You should visit this page periodically to view the most current Guest T&Cs because they are binding on you.

PLEASE NOTE – WE DO NOT ACCEPT ANIMALS (Including pets).

NO SMOKING POLICY IN ALL ACCOMODATION.

COMMUNICATIONS WITH ALTOGOLD LTD. It is the Clients responsibility to ensure any important information whether post mail, Emails, and other forms of communication are received by Altogold Ltd. It is the Clients responsibility to ensure there Email is safe from viruses or been spammed. This can is often confirmed in the form of written confirmation to the client from Altogold Ltd. Altogold Ltd and associated companies cannot be responsible for any Email that arrives as spam (all Spam is automatically deleted).

ENQUIRES / RESERVATIONS: To Enquire or confirm availability and discuss your requirements, through Altogold Ltd or selected Travel Agents. Always check all vouchers discounts and booking details, as these cannot be added or changed later date. To amend any reservation details at later date, may incur additional charges.

COMPLETING DETAILS / ONLINE: Clients making a booking must agree they are 18 years or over and authorized to do so by ALL members of the party. Failure to register all the names occupying the home at that time. I.e., arrivals that exceed the booked / named occupancy) will incur Additional admin charge + any applicable under paid. Complete ALL required fields entering any requests or discounts at the time i.e., NOW as these cannot be added retrospectively. To amend at later date may incur charges. Payment by Credit/Debit cards are accepted (ALL card Payments, the client agrees to the non-refundable “Holiday deposit” at the time of booking though final payment may still include additional fee in the outstanding balances). Selecting “Provisional” Booking at the checkout and follow the procedures as instructed (you will receive one Email confirmation and your own personal online customer access codes and password) Altogold Ltd Offer an Online Provisional booking service, this is a generous service offered to clients. Our online Agencies offer excellent terms when booking. Any Abuse of these service, I.e., booking of two or more “same similar date Holidays” Without notifying us of the cancellation of one within 3 days (thus holding both / all for long than 7 days) will incur a one off £80:00 administration charges on both provisionally reserved, bookings. The guest will be contacted though their contact supplied with notice “ACTION REQUIRED” Failure to respond within 7 days we will see as refusal to acknowledge the situation and automatically deemed the reservation and or reservations as cancelled. Altogold Ltd will reserve the rights to refuse reservations and future bookings with Altogold and is Agents/Associates.

PROVISIONAL BOOKING: By Telephone, Email, Online or another communication . Provisional reservations are temporary reservations only and held for a maximum 3 days (72 hours from the time of making the reservation). Altogold reserve the right to refuse any provisional reservation within the 72 hour period. These are confirmed when you receive and respond to an email direct from ALTOGOLD acknowledging your Provisional reservation and the non-refundable “Holiday deposit” is paid within the allocated time stated. We normally hold a Provisional Booking for 3 days, unless the reservation is made inside the 3 days. Provisional reservation made inside the 3 day period, the client is required to make full payment within 6 hours of their provisional reservation being made . We will require minimum HOLIDAY DEPOSIT (NON-REFUNDABLE) payment within the set time, Altogold Ltd reserve the right to re offer the holiday dates to the general public thereafter without further notice, conditions apply. All Online Provisional bookings receive an automated response, which will require a return response from the Client to ALTOGOLD Ltd within 24 hours. Please check the details carefully. Failure to respond to confirmation email ALTOGOLD Ltd will automatically annul the provisional reservation. On confirmation of Provisional reservations, the “Client” has the allotted time as specified above to pay their deposit “Holiday Deposit” fund into the specified account.

BOOKING: On line / Written. Completed the Booking Form online or paper version, and arrange the appropriate deposits made to “ALTOGOLD Ltd” as per the current conditions. If you complete your Booking Online Please, ensure you have entered ALL DETAILS correctly. You will receive a written Booking Confirmation by Post or Email (depending on your preferences), which gives full details of your travel arrangements, accommodation and payments along with further arrangements. Please check this carefully to ensure that the reservation has been made in accordance with your requirements. It is your responsibility to ensure the accommodation is suitable for you and will accommodate your Party/Group safely. It is the Clients responsibility to ensure all the details supplied are correct. Altogold Ltd cannot be held responsible for the lost mail or Email sent to the Client with incorrect details, in the spam box or fails to arrive. Should you be in any doubt please contact Altogold Ltd immediately? Where the Client has made reservation through and Agent then is the Clients responsibility to check any separate private mail boxes for communications

FLEXIBLE HOLIDAY PAYMENTS: We offer a flexible payment system where you can pay your “Holiday deposit” to secure your holiday and then as many payments as you wish (minimum £30.00 or equivalent currency) up to the 10th week before your holiday to pay the full balance.

ONLINE INFORMATION AND PROTECTION:  Any client using Altogold Ltd and / or associated online services, Must ensure that they do so at their own risk and responsibility. Taking care to protect any usage by the client. It’s the client’s responsibility to ensure their passwords and information are correct. Should a client forget their passwords ant any stage, the client will be asked to provide secure information of their Identity. Proving you Identity will require up to date passport with photo of you and a proof of date the photo is taken. Altogold Ltd will not enter into changing any information with full proof of identity.

BOOKINGS OF 4 NIGHTS OR LESS: It is obligatory/compulsory, the Client” MUST hire and use Bed linen for terms of up to 4 nights (We will automatically add Linen to your holiday account and notify you if you have not added Linen for 4 nights or under). Over 4 nights either bring and use their own bed Linen / Towels (5 nights plus) or Hire bed Linen / Towels from Altogold Ltd. Failure to use any suitable bed linen would result in your On location cash “Damage / Cleaning deposit” being withheld by our managers without notice on departure. Occupancy Double bed two persons, Single bed one person, Multiples above these are prohibited.

SHORTEN OR LENGHTEN YOUR HOLIDAY: Altogold Ltd accepts 3 + nights but should the guest wish to extend their holiday must pay any additional cost + admin fees in cash on location before continuing their holiday.

If 7 nights is booked and a guest decides to arrive later or leave earlier that is fir them to decide, there no refund on nights not used.

WEEKEND BREAKS: – Between 1st July and 1st September, that include the Friday or Saturday or a Sunday will incur “Weekend Supplement”.

BOOKED ACCOMMODATION: While every effort is made to ensure you remain in the same Accommodation, on very rare occasions you may be required to change Holiday homes during your stay to complete your holiday. To avoid this circumstance we offer a “FIXED ACCOMMODATION” service fee to ensure you remain in the same holiday home for the entire duration of your holiday. A small charge applies; please ask about this service at the time of your booking. On occasions, the client may decide to move holiday dates. Should this happen, the final payment date becomes the earliest calendar holiday booking date and not the later holiday date. All monies originally paid are transferred to the new holiday booking date. All terms and conditions applied to the earliest calendar holiday booking date.

CHILDREN: After their 18th birthday will be deemed to be ADULTS (12th Birthday for Hotels) and priced accordingly. When reserving Apartments ALL children will be deemed as ADULTS (unless sharing the same part of the accommodation).

CREDIT/ DEBIT CARD: We accept most Credit / Debit cards both directly, Via PayPal and Sagepay secure site. Altogold Ltd do not store any payment details; All transaction are base at Altogold Ltd default currency of GBP£. ALL Transactions made ONLINE. Payment over the phone to Altogold Ltd will incur additional services charges applied. Per transaction. When paying by card from other countries you may choose different currencies this will be will be converted at the currency rate of that day through an online link. Any payments made can vary in the amounts due and paid when choosing different currencies / times you make these payments. (Your bank / card company may apply additional charges always check before you pay that these are acceptable to you). Please read the Credit / Debit card Terms and conditions along with their privacy policy that will apply during your on-line transaction and after. NOTE: If the client paid with a Credit card or debit card then any Refund or Returns will be made the same way to the same account as a Refund NOTE additional Admin charges may apply.

MAKING PAYMENTS:- Be aware of cyber-crime and Fraudsters. Altogold Ltd and its associated companies will not be liable if you transfer money to an incorrect bank account. It is the client responsibility to ensure the all details are correct before agreeing to make the payment.

USING YOUR CARD ONLINE: We use secure Gateways and payment facilities like Sage-pay and Pay Pal. Note: – All major internet browsers (e.g. Chrome, Internet Explorer, Firefox) validate website security certificates to ensure the highest security level for users when making payments LOOK FOR THE GREEN PADLOCK. As a result if your browser is an older version its possible you may see security warnings (e.g. browser errors, security certificate warnings) on their web browsers when using a secure website. This will only happen if the website they are visiting is using an older security certificate More Info .These changes should not affect the majority online shoppers unless you are using very outdated browsers on old computers. In these cases, you will not be able to transact any payments or online banking facility, which has made these industry-wide changes. Find out more More Info . Our suggestion is you upgrade for your own protection.

BOOKING APPLIED FEE: In addition to the holiday cost, you may also be charged a Booking applied fee. This will vary depending on the overall costs normally around 2%. This covers additional charges levied nationally and locally from Eco Taxes to local services and additional services we supply over and above your holiday accommodation etc.

PAYMENTS: BOOKED ONLINE: Payments made as Holiday Deposit or Full payment at the time of your booking with any additional services charges applied. Note the Client hereby agrees to advanced payment in relation to the “Holiday Deposit” non-refundable for Altogold Ltd to hold dates as requested by the guest and is the first instalment and forms part of the Full Holiday Payment. The client agrees to the full and final payment 10 weeks before the Clients start date of the holiday as part of the client agreement to proceed with the holiday thus deemed “Delayed Presentment”.

BANK PAYMENTS: To Altogold Ltd. must be free of any bank charges to Altogold Ltd or the associated payment destination accounts. Payment of deposit and Final Balance may be made by Bank Draft or by International Money Transfer (IMT).

LATE BOOKING: Late bookings – last minute reservations, must be paid for in FULL and before arrival to secure the holiday accommodation. Where no monies have been received and pay on arrival agreed in writing (see PAY ON ARRIVAL?) “. Failure to arrive on the specified date (without giving notice) we reserve the right to re sell your holiday. Arrival time not later than 1600 (4pm) on the specified date. After this time “Altogold Ltd” will consider a NO SHOW BOOKING and the accommodation will be offered for resale. If you are running LATE PLEASE CONTACT THE OFFICE to let them know.

PAY ON ARRIVAL?: Normally only apply to bookings within 2 days of commencing the holiday (unless supplied in writing by Altogold Ltd) and part of the requirement – Altogold Ltd will take a Credit Card “Holiday Deposit” at the time of booking to secure the holiday. The balance due in cash on arrival and before the client Enters the Accommodation. The Client accept that should the client NOT arrive by 1600hrs (4pm) or contact Altogold then “NO SHOW BOOKING” applies, and Altogold Ltd will without notice offer the accommodation for resale. All guests are under obligation to inform Altogold Ltd of late arrival before 1600hrs (4pm) on arrival day. Once “NO SHOW BOOKING” applies then the accommodation cannot any longed be guaranteed for the guest and the deposit lost.

HOLIDAY DEPOSIT (NON-REFUNDABLE): Holding and securing your requested holiday dates. ALTOGOLD Ltd require per week £100:00 (100:00 Euros or 100:00 Swiss francs) paid in respect of a holiday and is accepted as a first instalment, and forms part of the Full Holiday Payment. (See note A). The receipt / banking of monies or the making of provisional reservations does not imply final acceptance or confirmation of the reservation neither is a verbal quotation the confirmation of the “Clients” Holiday. The full balance of holiday is due no later than Ten (10) weeks before the start date of the holiday. Holidays of part Weeks 1-5 days; a deposit of £50 per. Holidays that fall within the – 10 week period “Final payment” due period require payment in full at the time of booking. If the balance remains unpaid by the 8th week before the holiday start date Altogold reserve the right to cancel your holiday and any associated activities and arrangements. The Client will automatically loose their “Holiday Deposit” and may incur additional charges. Bookings can only be accepted as firm on receipt of written confirmation by Altogold Ltd. Failure to make a “Holiday deposit” payment will result in the loss of your selected dates without notice. Failure to make a “Holiday deposit” payment, Altogold Ltd reserve the right to cancel the Client booking, retain all monies paid as of that date and levy the cancellation charges as per our Terms and conditions. NOTE A: Payment for pre-booked special requirements must be paid in full at the time of reservation (non-refundable). All Apartments/Hotels & Site reservations require 50% deposit (non-refundable) at time of booking and must be received within 5 working days from the date of your reservation being made. Payments made in other currencies will be priced as per current UK prices + 5% on the Gross price.

DAMAGE / CLEANING / KEY DEPOSIT:– On arrival at your chosen location the lead Client is required to leave £100 (100Eur 100Chf) cash with the managers (NOTE NO DEPOSIT PAID NO ACCOMMODATION or GUEST CARD). The lead client remains responsible for the “DAMAGE / CLEANING / KEY DEPOSIT” voucher / funds at all times, should there be any changes to the lead client status (Example the lead client is hospitalized / departs early etc.) this will still remain the responsibility of the original lead client. It is the responsibility of the lead client to ensure their DAMAGE / CLEANING / KEY DEPOSIT funds are protected before their departure / change of circumstances e.g., exchange funds a new individual who would become responsible and releasing the lead named client from any responsibilities to the funds. To confirm payment from the client, the client will be issued with a Voucher (This voucher contains important information please read). Where applicable Clients DAMAGE / CLEANING / KEY DEPOSIT will be returned on completion of their holiday (subject to full payment of the client holiday only). When the accommodation is left Clean, Tidy and Undamaged “As you found it”, (You must exchange the Key and Voucher at reception before departure). Departures were paid by card payment these are delayed while the managers paperwork is completed. This can be up to 14 working days. Where the full payment of the holiday has not been made by the Client, Altogold Ltd reserves the right to withhold the “DAMAGE / CLEANING / KEY DEPOSIT” to settle the outstanding debt balances due. All accommodation is NO SMOKING and maintained neutral fresh; we will make additional cleaning charges for: – Smoke be evident in your accommodation over and above the DAMAGE / CLEANING DEPOSIT paid, – Any excessive Cooking / Others smell not normally present in our accommodation requiring treatment on your departure, – Inventory or damage not reported within the allocated 24 hours of arrival from Client’s access to accommodation. Monies are returned to the Client, – Cash payments returned on departure, – Card payments wait up to 14 working days after departure. No monies will be returned before departure. Requesting that your accommodation be inspected outside the normal office hours will incur “Late service charges”. All transactions are “subject to the office hours on your location”. Should you choose to depart before your location staff office / reception is open it is your responsibility to ensure that your accommodation is left “As you found the accommodation” and you accept Altogold Ltd or the Location Managers Final decision on the state of your accommodation when you departed in your absence is the final decision. The Damage / Cleaning Key deposit will be returned later at a date and discretion of Altogold Ltd by means of Cheque / Bank Transfer (less any incurred charges and administration fees). Requesting that your accommodation be inspected outside the normal office hours will incur “Late service charges”.

BED LINEN: It is obligatory / compulsory, All Clients” MUST Hire linen for terms of up to 4 nights from Altogold Ltd (We will automatically add Linen to your holiday account and notify you if you do not select linen). Over 4 nights Clients can either bring and use their own bed Linen / Towels (5 nights plus) or Hire bed Linen / Towels from Altogold Ltd. Failure to use bed linen to protect our equipment will result in your Damage / Cleaning deposit being withheld by our managers on location staff. Our Altogold staff reserve the right request to see bed linen fitted to client beds in the accommodation at any time without notice. For health and safety, our staffs do not fit the bed linen this is the responsibility of the client/s and liability for such action fall with the Client. Altogold Ltd rating for occupancy is, Double bed two persons, Single bed one person, Multiples above these are prohibited. For 5+ nights bringing your own linen? Altogold bed linen requirement for: – Double Bed 1 x Double Bottom sheet + 2 pillow cases + Duvet cover Single Bed 1 x single Bottom sheet + 1 pillow cases + Duvet cover (All Duvet covers must be a sack that completely covers the entire Duvet just like the pillow case).

BED LINEN FITTING SERVICE:- Between Opening and up to 2nd Saturday in May and from the second Saturday in September to close there is limited BED LINEN FITTING SERVICE available on request only in advance BED LINEN FITTING SERVICE fees apply.

MANAGERS SERVICES : Altogold Ltd – Managers services are to ensure your home is clean and tidy ready for your arrival at the appropriate time within the terms and conditions. Cleaning of the home on departure is the responsibility of the departing guest and the managers reserve the right to make a charge for additional cleaning should this be required (The managers’ discretion is final). Should you have a problem please notify the managers as soon as possible. Repairs and replacements may be carried out at times that are convenient to the managers and there working hours. Should you require assistance in their absent there is a message board by the reception door to complete.

VEHICLES / CARS, Our parking of vehicles and cars are based on 5m long and 2.2m wide, should your vehicle and car be longer than this please contact Altogold Ltd. Under camp rules you must be able to fit all your belongings on your allotted area / site. Altogold Ltd do not have jurisdiction on additional parking allocations. Should the camp decide you require additional parking this remains the client’s responsibility and not Altogold Ltd.

 TRAILERS, Clients bringing a trailer or extension to their vehicle / car. Under camp rules you must be able to fit all your belongings on your allotted area / site. Altogold Ltd do not have jurisdiction on additional parking allocations. Should the camp decide you require additional parking this remains the client’s responsibility and not Altogold Ltd.

RE CHARGING OF ELECTRIC CARS AND VANS IS PROHIBITED, guest must recharge their car / van at recommended charging points. Automatic loss of guests cleaning / damage deposit for failure to do so.

Re- CHARGING OF SMALL ELECTRIC VEHICLES INCLUDING BICYCLES :- All small electric vehicles Including Bicycles, scooters, disabled mobility buggies must be charges OUTSIDE DUE TO FIRE RISK (NOT INSIDE THE HOME) There ia a charge for this service please pay an additional Minimum daily charge/fee to re charge any form of vehicle.

COOLING OFF: THREE day cooling off period from the date shown on your booking confirmation, where any changes / cancellations will be honoured free of Altogold Ltd charges. Excluding Charges levied by third parties when such reservations are made in advance i.e. Banks, Card transaction companies and pre-booked allocation, Travel / Tickets etc.

MULTI -FAMILY HOLIDAYS: Where a group of families wish to holiday together for the same period. Mixing of the family groups is not permissible. Only one named family may occupy any one-holiday accommodation at one time. While sharing of inventory and stock may occur during you holiday between the two or more homes, Is it the Client responsibility to ensure that ALL inventory and stock is returned to the correct homes. Our Managers will levy a charge for re correcting any inventory and stock.

GROUP BOOKINGS: Please note that bookings from single sex group/s of more than 3 Adults (Same Family and Children Excluded) or Groups may have additional restrictions applied. Please ask about our Club and Group rates.

REDUCTIONS / DISCOUNTS: are all made in good faith as gesture of good will, and are based on DIRECT BOOKINGS? RESREVATIONS with and to Altogold Ltd and not through any other sources either Agents or Online services (no reductions or discounts can be offered to reservation which are not booked directly with Altogold Ltd); they may not be used in conjunction with any other offers / reductions unless stated otherwise. Ensure you ask for any offers to be applied at the time of your Enquiry / Booking; these cannot be applied retrospectively. All offers are only valid for 5 days, after which the guest must re apply for a new quote. Only one offer / discount per booking / reservation. We reserve the rights to offer our holidays at lower than the advertised rates without prior notice. EARLY BOOKING offer, make a Reservation for the next year, confirming with a “holiday deposit 31st October. You can save up to 25% off current Brochure Prices. OPENING OFFER, is reserving any 7 nights from our Opening date for the first week we offer up to 30% 0FF accommodation. ONE WEEK FREE, Applies to our 3 weeks for the price of 2 weeks. This offer based on the “Lowest Priced” week offered FREE Booking/ Reserving of 21 consecutive days only, A minimum price after all discounts is £50 per night. TWO FAMILY HOLIDAYS, providing the two families book at the same time and request “TWO FAMILY HOLIDAYS” offer. The booking must be for two accommodations on the same dates to save 15% or more. The discount applied to the “Lowest priced holiday accommodation” only. TWO FAMILY HOLIDAYS applies to all holidays in April, May and June or from the last week in August, September and October. PAST GUEST LOYALTY, Holidayed with us in the last 3 years. We offer an extra loyalty bonus of 5% on your next holiday. SECOND BREAK HOLIDAY. Many guests enjoy their holiday so much, they want to come back again in the same year? – We welcome you with 30% off your lowest priced holiday. (The holiday must be taken by exactly the same party who holidayed earlier that year). SEASONAL COMBI HOLIDAY, A great way to save on your holiday all round. Exactly designed for 2 Adults and can include Jungfrau Travel Pass or the Bernese Oberland Regional Pass and Bernese Oberland Regional Pass PLUS Tickets. Simply ask for a “Seasonal combi Holiday” quote. ALTOGOLD “SWISS HOLIDAY PRICE DEAL: If you wish to book and find the same holiday locally let us know, we are more than happy to attempt to not only match but better the deal. Family definition: 2 adults and up to 3 children under 18 years of age (e.g., 17+ not 18+). All offers are only applicable when paying the full Brochure/ Online prices. Online prices generally may be less; this is due to the current offers / discounts already being applied. When offering selected accommodation on arrival the “Accommodation” selected at the discretion of Altogold Ltd. Published offers for Two, Three and Four night Specials are fixed dates and may include Linen (Extra charges already applied for linen), and cannot be used in conjunction with any other holiday with Altogold Ltd. No discounts or reductions will be applied to casual booking made on location full brochure price applies. Any extras and travel supplements must be paid at full brochure price. If you are a member of a club or association, you may be entitled to receive discounts please ask. We reserve the right to change the available accommodation without notice. HOLIDAY SAVER VOUCHER – By choosing “HOLIDAY SAVER VOUCHER” discount you are automatically forfeiting your Client Altogold Ltd Terms and Conditions HOLIDAY REFUND option. Should it become necessary to force majeure or cancel your holiday by you or Altogold Ltd at any time, you will receive a holiday Voucher to the amount paid to Altogold Ltd., and no refund.

EARLY BOOKING OFFER: Bookings for the next preceding year on which the deposit is received before – see dates applicable – will be at the current years Brochure prices. Received by October 31st Save up to 20%. Received by December 31st Save 15%. Abuse of saving offers will be corrected by Altogold and current alteration charges applied, before releasing of new invoice without notice.

SPECIAL REQUESTS: If you have any special requests or requirements concerning your holiday, we will Endeavour to meet these requests if notified in enough time to action for your reservation. When you are taking a holiday with another party and wish to be sited together, please ensure the booking form gives these details. We do not accepted Tents or any other additions (e.g. Gazebos etc.) between the holiday homes without written notice. Unless agreed in writing we cannot guarantee any special requests.

MEDICAL CONDITION: It is important you are, fit medically and physically when accommodating our accommodation. If you or any member of your group have a medical or physical condition or disability that may affect your holiday, you must inform Altogold Ltd know before you confirm your booking. This will enable Altogold Ltd to assess if the accommodation is suitable and /or offer suitable advice accordingly. Should the Owner / Services deem the needs of a person are unsuitable for the accommodation selected, or Failure to disclose details before completing Booking? We reserve the right to decline the reservation with No refund.

INFECTIONS AND CONTAGIOUS CONDITIONS INCLUDING VIRUSES:- (Here by known as  “Infection”) It is the Client responsibility to insure that Altogold Ltd,  are informed of any known “Infection” Viruses before the Client arrival. It is the Client responsibility to ensure they take all necessary precautions before their arrival on location and to not knowingly either carry or have any symptoms and or Infection before they arrival. Client developing any “Infection” symptoms during their stay must report to both Altogold staff and seek medical attention immediately. Should any client “Infection” conditions cause Altogold Ltd loss of income and / or Staff / Clients / Guests any medical assistance and including any additional cleaning / cleansing on the accommodation and area, then the Client responsible or the Lead named client who booked will be held fully liable for all cost and damages incurred. Altogold staff reserve the right to ask for any support documents and tests to be presented on request. Altogold staff reserve the right to refuse entry or ask clients to leave any accommodation booked until the client can clearly show they are all infection free with the correct and appropriate documentation with no refund. Our Client Health and safety are paramount.

GUEST Wi-Fi Wireless Networking Acceptable Use Policy: Altogold do not guarantee the  free WiFi services and is offered as a free extra without obligation.One guests Wi-Fi wireless Internet service (Quicknet.ch supplier) (Quicknet.ch supplier) according to this Guest Wi-Fi Wireless Networking Acceptable Use Policy (the “Policy”) as a free, non-public service to our guests for the duration of their official holiday duration. (Altogold Ltd Free Wi-Fi service for one guest per holiday home / reservation.  As a free service the sole responsibility lies with the Guest / Client. Any abuse of the Free service will result in the service being block, Any cost or fines will be the responsibility of the Guest / Client as per Altogold Ltd Terms and Conditions). All users of this Service must agree to the terms of this Policy by clicking the ACCEPT button below. We do not guarantee the access, Service or specific rates of speed. We also have no control over information obtained through the Internet and cannot be held responsible for its content or accuracy. Use of the service is subject to the guest user’s own risk. We reserve the right to remove, block, filter, or restrict by any other means any material that, in our sole discretion, may be illegal, may subject us to liability, or may violate this Policy. Your access to the network may be blocked, suspended, or terminated at any time for any reason. We may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong. Violations of this Policy may result in the suspension or termination of access to the Service or other resources, or other actions as detailed below. Responsibilities of Service Users: Users are responsible for ensuring they are running up-to-date anti-virus software on their wireless devices. Users must be aware that, as they connect their devices to the Internet through the Service, they expose their devices to: worms, viruses, Trojan horses, denial-of-service attacks, intrusions, packet-sniffing, and other abuses by third-parties. Users must respect all copyrights. Downloading or sharing copyrighted materials is strictly prohibited. The running of programs, services, systems, processes, or servers by a single user or group of users that may substantially degrade network performance or accessibility will not be allowed. Electronic chain letters and mail bombs are prohibited. Connecting to “Peer to Peer” file sharing networks or downloading large files, such as CD ISO images, is also prohibited. Accessing another person’s computer, computer account, files, or data without permission is prohibited. Attempting to circumvent or subvert system or network security measures is prohibited. Creating or running programs that are designed to identify security loopholes, to decrypt intentionally secured data, or to gain unauthorized access to any system is prohibited. Using any means to decode or otherwise obtain restricted passwords or access control information is prohibited. Forging the identity of a user or machine in an electronic communication is prohibited. Saturating network or computer resources to the exclusion of another’s use, for example, by overloading the network with traffic such as emails or legitimate (file backup or archive) or malicious (denial of service attack) activity, is prohibited. Users understand that wireless Internet access is inherently not secure, and users should adopt appropriate security measures when using the Service. We highly discourage users from conducting confidential transactions (such as online banking, credit card transactions, etc.) over any wireless network, including this Service. Users are responsible for the security of their own devices.

Limitations of Wireless Network Access: We are not liable for any damage, undesired resource usage, or detrimental effects that may occur to a user’s device and/or software while the user’s device is attached to the Service. The user is responsible for any actions taken from his or her device, whether intentional or unintentional, that damage or otherwise affect other devices or users of the Service. The user hereby releases the Company from liability for any loss, damage, security infringement, or injury which the user may sustain as a result of being allowed access to the Service. The user agrees to be solely responsible for any such loss, infringement, damage, or injury.

Terms of Service: By clicking the accept button, below, the user agrees to comply with and to be legally bound by the terms of this Policy. If this Policy or any terms of the Service are unacceptable or become unacceptable to the user, the users only right shall be to terminate his or her use of the Service. Lawful Use: The Service may only be used for lawful purposes and in a manner which we believe to be consistent with the rights of other users. The Service shall not be used in a manner which would violate any law or infringe any copyright, trademark, trade secret, right of publicity, privacy right, or any other right of any person or entity. The Service shall not be used for the purpose of accessing, transmitting, or storing material which is considered obscene, libellous or defamatory. Illegal acts may subject users to prosecution by local, state, federal, or international authorities. We may bring legal action to enjoin violations of this Policy and/or to collect damages, if any, caused by violations. The user specifically agrees to the following conditions: The user will use the Service only as permitted by applicable local, state, federal, and International laws. The user will refrain from any actions that we consider negligent or malicious. The user will not send email containing viruses or other malicious or damaging software. The user will run appropriate anti-virus software to remove such damaging software from his or her computer. The user will not access web sites, which contain material that is grossly offensive to us, including clear expressions of bigotry, racism, or hatred. The user will not access web sites, which contain material that defames, abuses, or threatens others. Changes to Service: We reserve the right to change the Service offered, the features of the Service offered, the terms of this Policy, or its system without notice to the user.

PLOT-SITE RESERVATION SERVICE: For those wishing to take their own Caravan or Tent we operate a site Reservation service. You will be asked to pay 30% of the reserved fee at the time of Booking. It is the guest’s responsibility to ensure there reserved Plot-Size are of a size that will accommodate ALL there equipment within the boarder and meet camp regulations before arrival.

ACTIVE / SPORT HOLIDAYS: Clients taking part in Activities and or Sports do so at their own risk. While every effort is made to ensure safety ALTOGOLD Ltd accept no liability or responsibility beyond making a reservation on the “Clients behalf”, for the Client to participate in their freely chosen Activity / Sports. Clients do so at their own discretion acknowledging the risks involved in doing so. Our associates or Altogold Ltd reserve the rights to make Cancellations or Denial of the participation in any Activities or Sports, You may be entitle to a refund, Please ask at the time for clarification. Should the “Client” cancel or not show then NO refund will apply. Cancelling due to ill health fear the client MUST ask for a signed letter from the participating company acknowledging cancellation and MUST be obtain by the “Client” before your return to your holiday location. IMPORTANT does Your Insurance must cover your chosen activities and any illness it is the Client
responsibility. Safety is your responsibility and paramount. Accident insurance is the responsibility of the Individual. NOTE: National law is Applicable on the location. Check our activity conditions.

If taking any Sport or activity with Altogold or its partners the contains below are important information please read on.

Activity – Terms and conditions

1. Conditions of Participation, Obligations of the Participant Good health is necessary in order to take part in all activities. The participants are obligated to inform the organizer of any possible health problems. Under no circumstances may participants take part in the activities while under the influence of alcohol, drugs, psychiatric drugs or any similar substances. The participants are obliged to fulfil the conditions of participation and agree to strictly follow the instructions of the organizer, the guides, activity leader, and assistants. If the Conditions of Participation are not fulfilled or if instructions are disregarded, the organizer reserves the right to prohibit participation
2. Insurance The participants are not insured by the Altogold Ltd and/or Organizers. The participants are obliged to insure that they have sufficient health and accident insurance coverage (including sport and the relevant activity coverage).
3. Appeals Should the activity lead to appeals or damages, these are to be communicated immediately, in writing, to the activity leader (i.e. activity provider), and these are to be confirmed in writing by the responsible leader. The activity leader, however, shall not have the right to acknowledge claims, for which reason a confirmation shall not have the effect of an acknowledgement of wrongdoing. The activity leader (i.e. activity provider) will make every effort, within the confines of the program and the possibilities available, to remedy the situation. Should the situation be insufficiently remedied or not be remedied, or the participant wishes to make damage claims, these must be received by the organizer within four weeks of the contractual end of the activity at the booking agency. The participant’s appeal is to be accompanied by the confirmation of the activity provider/activity leader as well as any other relevant evidence. In the case of delayed complaints or complaints with omissions during the activity or delayed submissions of the claims at the booking agency, all appeals will be deemed invalid.
4. Liability Damage claims against the Altogold Ltd and/or Organizer or the assistants will be excluded, as far as the damage was not caused by negligence or intentionally. The Altogold Ltd and/or Organizer is authorized to have assistants or call on third parties to provide valued services. Should the organizer lawfully transfer the execution of the activity to a third party, the organizer shall not be held responsible for the third party’s actions or neglect during execution of the activity. The Altogold Ltd and/or Organizer will especially not be held responsible for damages which are caused by the actions or neglect of the activity leader should this conduct not fall under his/her contracted responsibility; as cause of actions of third parties, other participants, the participant (especially under point 1), acts of God, natural occurrences, official regulations etc. or damages caused by delayed return to the starting point of the activity. Should the participant not follow the instructions of the Altogold Ltd and/or Organizer , activity leader, etc., all liability of Altogold Ltd and/or Organizer is dropped.
5. Applicable Law and Area of Jurisdiction Swiss law, excluding international agreement, is exclusively applicable for the contractual relationship. The parties agree that the exclusive legal domicile is Interlaken. The organizer is however authorized to lodge a claim in the legal domicile of the customer.