Telephone
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Info@altogold.com
ALTOGOLD LTD DATA AND PRIVACY POLICY
When you’re looking for inspiration and help on planning your next trip, you contact services like ours Altogold Ltd . We want to give you the ideas you’re looking for. To help us do this, we need to ask you for a little personal information. We know how important it is to keep your personal information safe, and we will always be open with you about how we collect and keep it. By using this website, you signify your agreement to the Altogold Ltd Privacy Policy. You on the first occasion be asked to agree. If you do not agree with our Privacy Policy, please do not use this website or associated Altogold Ltd services, apps and links. Your continued use of Altogold Ltd services, apps and links following any changes to this privacy policy will mean that you accept those changes. (We recommend you Bookmark / Favourite this page for future references).
WHO ARE WE :- When we refer to “we” or “Our“ or “us” in our privacy policy, we are referring to any of the constituent parts of our business related to Altogold Ltd, Hillside Walk, Storrington, West Sussex, RH20 3HL England.
WHAT INFORMATION DO WE COLLECT – WHO DO WE SHARE WITH. While the nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, we follow strict security procedures in the storage and disclosure of your information, to prevent unauthorised access or any loss of your information. Our security procedures mean that we may occasionally request proof of identity from you before we can discuss your account details or other queries. You can request access to the information that we hold about you on request. If any of the information that we retain is incorrect or out of date you may ask us to correct it or you can withdraw your consent at any time. Remember you may still receive contacts for varying reasons from old email address supplied and sms still current. Contact us via one of the methods shown on our contact page.
When making enquiries or reservations you are automatically registered to the Altogold Mailing list, even though we will still ask you for information such as your Name, Address and Contact information, your email address, and, if you travel with us, we ask Date of birth and Passport details. All this Information collected is to ensure you are given the best possible experience with us. Eg:- The data may be shared is with third party companies is to complete your holiday travel plan requirements on your behalf. Example, resorts, management companies, owners / associations, airlines, ferry companies, and other related suppliers. When you visit the website, to give you the best possible experience, based on what you want to find out and which device you are using. We do use “cookies”. For further information about cookies and how we use them please see our cookie policy. We can contact you if you get in touch or ask us for information. If you are travelling with us, we may ask a little more about yourself. We only do this if there are any special requirements you might have.
When you respond to a survey or enter a competition (whether via our websites, an app or through Social Media)
Our Cookie Policy
BY USING THIS OUR WEBSITES, YOU SIGNIFY YOUR ACCEPTANCE OF THE USE OF COOKIES ON THIS WEBSITE, AS SET OUT IN THIS COOKIE POLICY. IF YOU DO NOT ACCEPT THE USE OF COOKIES ON THIS WEBSITE AS DESCRIBED, PLEASE STOP USING THIS WEBSITE OR DISABLE THE RELEVANT COOKIES. YOUR CONTINUED USE OF THIS WEB SITES FOLLOWING THE POSTING OF CHANGES TO THIS COOKIE POLICY WILL MEAN THAT YOU ACCEPT THOSE CHANGES.
Cookies and how are they used on this website?
Cookies are text files generated by a website and placed on your computer or on any other device you are using to access the website. Cookies are used on this website for various purposes including, for example, to evaluate, develop and track website usage, improve the user experience and facilitate accommodation bookings, help your browser navigate through this website, and collect standard internet log information and visitor behaviour information.
Cookies from third parties facilitate targeted marketing on this and our other websites and they (including those set by Google Analytics – see Section 2) are used to evaluate and compile anonymously statistical reports for us on website activity. Section 2 and the table below contain further details about the cookies used and their purposes.
No cookies on this website capture a user’s name or other information that would identify the user personally. They merely identify a computer or other device. All information collected by cookies on this website is aggregated and therefore anonymous.
Information collected by the marketing cookies on this website may be disclosed to third parties.
Session cookies do not store information on the hard disk of your computer or other device and they expire at the end of your browsing session i.e. when you close your browser window the session cookie and information it collected is deleted. Persistent cookies are stored on your computer or other device and they remain there after you close your session until you delete them manually or until your browser deletes them based on the pre-determined period contained within the persistent cookie’s file.
For more information about cookies and how to disable them through your browser, visit www.allaboutcookies.org.
We use Google
The website uses Google Analytics, a web analytics service provided by Google Ireland Limited (“Google”). Google Analytics uses “cookies” (as described above and in particular, the navigation analytics cookie described in the table) to help us analyse how the site is used. The information generated by those cookies about your use of this website and your current IP-address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries. Google will use this information on our behalf for the purpose of evaluating your use of this website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. The IP address collected through Google Analytics will not be associated with any other data held by Google. You may choose not to opt-in to permit use of the Google cookies and thereafter you can prevent that use by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website (see Section 9 above). You may also stop the transmission of information generated by the cookies about your use of this website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser Add-on available here: http://tools.google.com/dlpage/gaoptout.
Google displays adverts for Altogold Ltd Holidays on third party websites.
Google will use cookies to display adverts on those third party websites which may take into account a user’s prior visits to this website. Individuals may reject or delete the Google advertising cookie i.e. you may opt out of Google’s interest-based advertising program by visiting the Google advertising opt-out page (http://www.google.com/policies/privacy/ads/). Our websites may contain links to other websites. This cookie policy only applies to this website so when you link to other websites you should read their own cookie policies.
SOCIAL MEDIA
When you interact with our social media accounts (e.g. liking or sharing posts, leaving reviews) please note that your information may be visible to the providers of the social media account, as well as other users. It is your responsibility to ensure your privacy settings are set to an appropriate level that you are comfortable with.
DO WE MONITOR TELEPHONE CALLS
We may from time to time record telephone calls you have with members or our staff for training purposes and to improve the quality of our service.
COLLECTING INFORMATION THROUGH OUR WEBSITES, APPS AND RESERVATION SERVICES
Using our websites or apps, we may collect information through our use of cookies, web beacons, log files and other modern technologies. This allows us to be more helpful with information, services and advertisements. Please see our Cookies Policy for more information on how we use cookies, Note should you decline our cookies or ask for notification each time a cookie is being sent, this may affect your ease of use of our websites. Example of collected information Details of your visits to our websites and the pages that you access and how long you may stay. To help diagnose problems with our servers and to amend the services to ensure you get a smooth pleasant impression. notify you about any changes to our websites. All Information stored within cookies is encoded only our trusted marketing department can access this Information.
REMEMBER WE DO NOT :-
Re sell, distribute and market any information you supply to us to any third party organisations or business. All data is for the sole use of Altogold Ltd. We retain your personal information for as long as required, to provide you with high quality service whenever you contact us regarding Altogold Ltd services, apps and links. Your information is in accordance with the relevant laws and regulations, and not longer than necessary. We do not Hold or store any card payment details; these are out sourced for your personal security. We only have access to limited common data already on our files. Only the last 4 digits of your card can be accessed by us.
HOW DO WE USE YOUR INFORMATION
The information you provide may be used in a number of ways. We may do this by post, telephone, email or SMS, unless you have told us that you do not wish to be contacted in this way. To enable us to complete your booking (if you are holidaying with us); For statistical purposes when we evaluate our range of services offered. To inform you of offers we think may be of interest to you. Tell a friend, we may from time to time ask you if you would like to tell us about a friend or family member who you think may be interested in our Holidays and services. In this case, we will ask you for your friend’s name and contact details. We will then send your friend a one-time communication to see whether our Holidays may be of interest to them.Your information when you reserved through 3rd party agents will have different policies. We recommend you read their policies as these may well differ from ours. We do not access or store their details other than to send this initial communication.
To manage customer service queries. To help us to provide details or information you may have requested. To assist in marketing purposes from newsletters, Competitions, Personal contact regards your reservation or after service care. All documents out of date or not required (deemed necessary) are shredded by crosscut before disposal.
DOES THE POLICY APPLY TO THIRD PARTY LINKED WEBSITES
Our websites may contain links to other websites. This privacy policy only applies to Altogold Ltd services, apps and links only. You must read Third party privacy policies to ensure you are happy.
Online Payments
When you make any online payment to Altogold Ltd though out websites similar payment solution, by clicking on the “proceed to payment button”, you understand and agree:- You will be leaving the Altogold Ltd services website and will be transferring to the secure third party payment platform. Your information you enter shall be subject to third party privacy policy. Your information may be processed and stored outside of the UK and European Union and they shall be responsible for all processing of your information and data. Business that is sold or integrated with another business your information may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business with the agreement of continuing the current Altogold Ltd Privacy Policy until you are notified otherwise.
Guest Reviews
Comfortable cabin in caravan park set on lakefront with beautiful scenery. Nice to be able to swim in lake and small supermarket at reception. Reasonable wifi but limited free amount each day. Kids could join in activities at kids centre (mostly designed for under 10yrs) but boys enjoyed soccer match. Free access to Interlaken pool included with camping card and kids loved using the waterslide and diving towers. Didn’t have time to catch free ferry to Interlaken unfortunately. (Free bus to town with camping card too). Would stay here again
The location was great, just out of the centre of Interlaken, with easy bus route to get us there and back. Beautiful lake Thun scenery. Restaurant on the caravan grounds was great. Overall, my wife and l strongly recommend this location.👍🏻
Property owners were very nice and friendly, location is great to get to sightseeing and small town around there
Good value for money and in a great location :- The location is wonderful in Interlaken, there is a service store for available products, the caravan is cute, it has what it takes for a family with 3 children to stay for a tax day .. Pleasant, good, not spacious but reasonable. The main thing is the location and having a clean bed to sleep in. Very good value for money. Good service in case of faults .. Relatively low availability of place owners in the morning and evening. It does not matter if there are no faults in the facility and if the trailer works and everything is in order. But Monica and Calvin are very nice. Suitable for young families or those who spend all day in nature and come to sleep.
Everything from the location to the views and cleanliness. All in all, it’s the best camping I’ve been to, by far and I’ve been to many. The receptionist who receives you and checks you, very endearing, the kind of person you like to meet when you arrive in another country and you get a little lost. They are lucky to have a person like her. We will always recommend this campsite if we can and will return. I liked everything, I found everything perfect.
Like everything in here. The location was perfect, just outside the bus stop. The lake thun view was spectacular, my neighbour in front of our camper accidentally welcomed us and gave warning about the heater. The camper itself was clean and comfortable. Actually it can fit for 6 pax, but can be overwhelmed if luggage were included. Claudia at the receptions was so helpful, we arrived precisely at 4pm and she easily helped us check in and explained things (inc deposit). At first we couldn't find our camper, and took the wrong side of the path, so we went back to the reception and there she was. Would definitely come back some day, here
Our stay was truly delightful from check-in to check-out. The lady receptionist was exceptionally gracious, providing us with helpful explanations and guidance throughout our stay. The location itself was a highlight, situated right beside the tranquil waters of Lake Thun. The stunning view of the lake and the surrounding mountains was simply breathtaking and added to the overall charm of the experience.
The cabin and the kitchen was fully equipped. During our stay, the Kid's Summer Program is on, so we can send our kids there, while we had our own activities. The kids really enjoy the program. There are a playground for the kids. The in-house store provides all the needs during our stay. There are also washing machines if you need one. The most terrific thing is the lake!! We swam in the lake everyday! It was very nice, and the kids really love it. We recommend to bring your swim shoes, because the lake ground is a bit stony. The bus stop is right in front of the camping area, with 30-minute headtime. So you can go to the city center easily. You can also go to the city center by using the boat, also with 30-minute headtime. There is also an in-house restaurant, if you are not in-favour for cooking, just go there.
Very welcoming reception at arrival. Great location. Good value for money. Although there was a mix up in the booking system, it was sorted out not only quickly, but also solved in a way we would not have dreamed of. This made us very happy. The staff is very approachable and quick to solve any issue. We will definitely come back next year!
Great location by the lake. A very comfortable house. I did not expect such a successful stay. The price includes a free bus to the center or a ferry. In addition, the price of the stay included admission to the municipal swimming pool in Interlaken. I highly recommend it, I think we will return there someday!
Contact Us
Swiss Office (Seasonal)
C/o Altogold Swiss Holidays
Neuhaus Manor Farm AG
Seestrasse 201
Unterseen
Postfach
3800
Interlaken
Switzerland
Head Office Address
Altogold LTD
Hillside Walk
Storrington
West Sussex
RH20 3HL
Company No 1333938
V.A.T. GB194 1807 48
Altogold Ltd (Trade Marked 2629010)
All rights reserved. Altogold Ltd, Registered office: 303 Goring Road, Goring-by-Sea, Worthing, West Sussex BN12 4NX.
Reservations office Altogold Ltd Hillside Walk, Storrington, West Sussex, RH20 3HL. Altogold.com, Altogold Travel, Swiss Caravan holidays, Swiss Holidays, Sun-Trek Holiday Homes are trading names of Altogold Ltd (Trade Marked 2629010 Altogold" is the trademark of this company), V.A.T. GB194 1807 48, Company No 1333938.