Telephone
UK +44 (0)7941 049509
Info@altogold.com
ADMINISTRATION CHARGES
Holiday Security Deposits (NON-REFUNDABLE): To hold your accommodation, before final payment is made. We require Holiday security deposit funds paid for each per week booked to reserve or secure your holiday Reservation.
100 Chf – £100 – 100 €
CLEANING / DAMAGE DEPOSIT (REFUNDABLE): On arrival at your holiday location the staff will require a Cleaning / Damage – Key deposit (Refundable) of 100 Chf – £100 – 100€ Payable in Cash to our staff . This will be returned providing the home and area are left clean, tidy and no damage as you found it and the key returned.
£100 – 100hf – 100€
MISUSE / ABUSE of any of Altogold LTD reservation services will incur PENALTY for immediate payment which will include a one off administration charge per Misuse / Abuse service / or item. Any failure to pay Altogold reserve the right to terminate your holiday forthwith as means of recovery of any said funds
RE CHARGING CARS / AUTOS AUFLADEN / RECHARGER LES VOITURES
PROHIBITED AT ALL TIMES / JEDERZEIT VERBOTEN / INTERDIT EN TOUT TEMPS
All guest must use Manor farm car re charging point or local allocated charging points.
50 chf – £40 – 50€
PROHIBITED AT ALL TIMES
JEDERZEIT VERBOTEN
INTERDIT EN TOUT TEMPS
WEEKEND BREAKS: Holiday breaks of 4 or less nights including any Friday – Saturday and / or a Sunday will incur additional “Weekend Supplement” per day for the – Friday Saturday and /or Sunday you over night.
20 Chf – £15 – 18 €
BED LINEN FITTING SERVICE fee apply. Between Season Open and up to 3rd Saturday in June and from the second Saturday in September to close there is limited BED LINEN FITTING SERVICE (Request reservation only) BED LINEN FITTING SERVICE fees apply per bed.
15 Chf Pro Bett – £10 Per bed – 15 € Par lit
ADDITIONAL SERVICES CHARGES APPLIED: These are services supplied over and above the normal services. Eg Handling of manual payments, arranging third party or services reservations and details and information. Min per payment or per hour for information collection
£10 – 15Chf – 15€
CLEANING SERVICE CHARGES: Where any guest departs leaving the home untidy and requiring cleaning/ maintance. The managers will estimate the time required to return the home to a Clean standard. These charges calculated in increments of per hour. (Removed from the guest Cleaning / Damage / Key deposit.
50 chf – £40 – 50€
PAYMENTS BY DEBIT CARD AND CREDIT CARDS: we charge a handling fee of £20.00 per transaction for handling each payment manually on the Phone of On location. Minimum payment. Note not all location have card facilities.
25Chf – £20 – 25 €
BOOKING APPLIED FEE: In addition to the holiday cost, We may also charge a Booking applied fee. This will vary depending on the overall costs normally around 2%. This covers additional charges levied nationally and locally from Eco Taxes to local services and additional services we supply over and above your holiday accommodation etc.
2%
CHANGE, ALTERATION, CANCEL HOLIDAYS or LATE PAYMENTS: Should you need to change, alter or Cancel your holiday we make a Admin fee per alteration.
£30 – 35Chf – 35€
LATE DEPARTURE: Altogold Ltd. Reserve the right to make a charge for “Late departure”, every 30mins after 10am (1000hrs). Charge per 30 minutes delayed managers access.
£30 – 35chf – 35€
OUT OF HOURS SERVICE CHARGES: Our managers often offer over and above the services required to our Guests through their holiday period. In return respecting their free time is important. Opening hours are normally 08.00(8am) to 09.30(9.30am) and 18.00(6pm) to 1900(7pm). Times can vary subject to managers commitments but from 1900 (7pm) to 08.00 (8am) will be clearly out of normal working hours. Requesting or contacting our Managers between 19.00(7pm) to 08.00 (8am) for non-life threatening issues will incur a minimum 50Chf services fee for “Out of hours services” paid for on the spot – at the time. Our Manager Service on location are happy to re supply gas between 0800(8am) to 2100(9pm). Examples where charges will apply Departure Accommodation inspection, or contacting the manager to locate your holiday home either by phone or waking them up outside of specified hours. Please not contacting the UK office out of normal office times are included in the Out of hours services terms.
£45 – 50Chf – 50€
CROSS CHANNEL: When Cross channel is included in the price, It covers 2 adults up to 3 children travelling Dover Calais with P&O Ferries off peak (Off peal = Dover – Calais 1401 to 0600Hrs, Peak Sailing = 0601 to 1400hrs) in a Car 5m long and not higher than 1.8m with all extras. Other times may incur small additional costs unless stated. Once booked in the unlikely event you must cancel their operators levy a charge which will be passed on to the client. Cancelling any cross channel the current terms and conditions also apply.
£50
Altogold promote though most media, to meet this criteria bookings made online through these medias the essential Terms and Conditions are slightly different.
Booking process
The Client / guest after send a booking request to Altogold via any said web media will await the response from Altogold Ltd. Altogold will be required to either confirm or reject the request within 36 hours, after which the booking request shall automatically expire and be cancelled. If / When Confirmation of the Client / Guest’s booking is made it will be subsequently accepted by Altogold Ltd. From this point the Client / Guest has 7 days to accept Our Terms and Conditions (with the Exemptions below.
Collection of Booking funds
Monies will be collected by the Internet – Webvert company in accordance with their terms and conditions.
Cancellation policy
Bookings cancelled up to 5 weeks before the start of the stay will receive a 50% refund (after Altogold ltd Fees have been deducted)
Bookings cancelled up to 2 weeks before the start of the stay will receive a 25% refund (after Altogold ltd Fees have been deducted)
Bookings cancelled within 14 days of the start of the stay will not receive a refund
Cancellations must be made by 12 midday GMT (Greenwich Mean Time) on the appropriate day
Guests who “liked” Our Altogold Facebook page may be entitle to discounts in accordance with Altogold terms and Conditions. “Thank you for visiting our Facebook pages and “Liked” As a thank you should you wish to book with us you can save an extra £10 per week on any holiday with Altogold at Manor farm. Applies to direct booking with Altogold only, Just let us know you have “liked” us on Facebook. All other Terms and Conditions related to your holiday please see Altogold Ltd Terms and conditions.
Trade Mark:- Altogold is the trade mark of Altogold Ltd.
Copy Rights
All print and photographs used by Altogold Limited are protected by Copy Rights. Should you wish to copy – use or extract any of the materials and photos you must contact Altogold Ltd for written permission before any use. Altogold hold a large photo album stock of historical and up to date images. We offer images for sales subject to terms and condition. Should you require further details contact our office.
We wish to thank the following Copy right owners for their continued support.
Altogold Ltd (www.altogold.com )
Schilthorn Ag (https://schilthorn.ch/ )
Jungfruabahnen Ag (https://www.jungfrau.ch/ )
TOI Interlaken Tourism (https://www.interlaken.ch/ )
Swiss national tourist office ( https://www.myswitzerland.com/ )
Manor Farm Ag
Kelvin and Trudi Beaumont (https://www.facebook.com/AltogoldSwissHolidays )
Ballenberg Ag (https://www.ballenberg.ch/ )
Altogold is the registered Trade Mark registered number 2629010 of Altogold Ltd registered number 1333938.
We have tried to keep this document in plain English, Clear and readable. If you require any assistance, please ask. Good holiday guide and essentials Information. The above Terms and conditions were correct at time of Production. Altogold Ltd reserves the right to alter Terms and conditions without prior notice.. Altogold Ltd. Reg number 13339388. VAT no 194 1807 48, Trademark 2629010 Altogold travel Hillside Walk, Storrington, West Sussex, RH20 3HL, England
Always read the booking conditions.
Guest Reviews
Comfortable cabin in caravan park set on lakefront with beautiful scenery. Nice to be able to swim in lake and small supermarket at reception. Reasonable wifi but limited free amount each day. Kids could join in activities at kids centre (mostly designed for under 10yrs) but boys enjoyed soccer match. Free access to Interlaken pool included with camping card and kids loved using the waterslide and diving towers. Didn’t have time to catch free ferry to Interlaken unfortunately. (Free bus to town with camping card too). Would stay here again
The location was great, just out of the centre of Interlaken, with easy bus route to get us there and back. Beautiful lake Thun scenery. Restaurant on the caravan grounds was great. Overall, my wife and l strongly recommend this location.👍🏻
Property owners were very nice and friendly, location is great to get to sightseeing and small town around there
Good value for money and in a great location :- The location is wonderful in Interlaken, there is a service store for available products, the caravan is cute, it has what it takes for a family with 3 children to stay for a tax day .. Pleasant, good, not spacious but reasonable. The main thing is the location and having a clean bed to sleep in. Very good value for money. Good service in case of faults .. Relatively low availability of place owners in the morning and evening. It does not matter if there are no faults in the facility and if the trailer works and everything is in order. But Monica and Calvin are very nice. Suitable for young families or those who spend all day in nature and come to sleep.
Everything from the location to the views and cleanliness. All in all, it’s the best camping I’ve been to, by far and I’ve been to many. The receptionist who receives you and checks you, very endearing, the kind of person you like to meet when you arrive in another country and you get a little lost. They are lucky to have a person like her. We will always recommend this campsite if we can and will return. I liked everything, I found everything perfect.
Like everything in here. The location was perfect, just outside the bus stop. The lake thun view was spectacular, my neighbour in front of our camper accidentally welcomed us and gave warning about the heater. The camper itself was clean and comfortable. Actually it can fit for 6 pax, but can be overwhelmed if luggage were included. Claudia at the receptions was so helpful, we arrived precisely at 4pm and she easily helped us check in and explained things (inc deposit). At first we couldn't find our camper, and took the wrong side of the path, so we went back to the reception and there she was. Would definitely come back some day, here
Our stay was truly delightful from check-in to check-out. The lady receptionist was exceptionally gracious, providing us with helpful explanations and guidance throughout our stay. The location itself was a highlight, situated right beside the tranquil waters of Lake Thun. The stunning view of the lake and the surrounding mountains was simply breathtaking and added to the overall charm of the experience.
The cabin and the kitchen was fully equipped. During our stay, the Kid's Summer Program is on, so we can send our kids there, while we had our own activities. The kids really enjoy the program. There are a playground for the kids. The in-house store provides all the needs during our stay. There are also washing machines if you need one. The most terrific thing is the lake!! We swam in the lake everyday! It was very nice, and the kids really love it. We recommend to bring your swim shoes, because the lake ground is a bit stony. The bus stop is right in front of the camping area, with 30-minute headtime. So you can go to the city center easily. You can also go to the city center by using the boat, also with 30-minute headtime. There is also an in-house restaurant, if you are not in-favour for cooking, just go there.
Very welcoming reception at arrival. Great location. Good value for money. Although there was a mix up in the booking system, it was sorted out not only quickly, but also solved in a way we would not have dreamed of. This made us very happy. The staff is very approachable and quick to solve any issue. We will definitely come back next year!
Great location by the lake. A very comfortable house. I did not expect such a successful stay. The price includes a free bus to the center or a ferry. In addition, the price of the stay included admission to the municipal swimming pool in Interlaken. I highly recommend it, I think we will return there someday!
Contact Us
Swiss Office (Seasonal)
C/o Altogold Swiss Holidays
Neuhaus Manor Farm AG
Seestrasse 201
Unterseen
Postfach
3800
Interlaken
Switzerland
Head Office Address
Altogold LTD
Hillside Walk
Storrington
West Sussex
RH20 3HL
Company No 1333938
V.A.T. GB194 1807 48
Altogold Ltd (Trade Marked 2629010)
All rights reserved. Altogold Ltd, Registered office: 303 Goring Road, Goring-by-Sea, Worthing, West Sussex BN12 4NX.
Reservations office Altogold Ltd Hillside Walk, Storrington, West Sussex, RH20 3HL. Altogold.com, Altogold Travel, Swiss Caravan holidays, Swiss Holidays, Sun-Trek Holiday Homes are trading names of Altogold Ltd (Trade Marked 2629010 Altogold" is the trademark of this company), V.A.T. GB194 1807 48, Company No 1333938.