Holiday Security Deposits (NON-REFUNDABLE): To hold your accommodation, before final payment is made. We require Holiday security deposit funds paid for each per week booked to reserve or secure your holiday Reservation.

DAMAGE / CLEANING / KEY DEPOSIT: – On arrival at your chosen location the lead Client is required to leave a securing damage service deposit these amounts vary depending of location / duration and number of people in the reservation (NOTE NO DAMAGE SERVICE DEPOSIT PAID NO ACCOMMODATION). Variable upon location.

PROHIBITED AT ALL TIMES / JEDERZEIT VERBOTEN / INTERDIT EN TOUT TEMPS

RE CHARGING CARS / AUTOS AUFLADEN / RECHARGER LES VOITURES

All guests must use official car re charging point or local allocated charging points.

ADDITIONAL SERVICES CHARGES APPLIED: These are services supplied over and above the normal services. Eg Handling of manual payments, arranging third party or services reservations and details and information. Min payment for information collection.

CLEANING SERVICE CHARGES: Where any guest departs leaving the home untidy and requiring cleaning/ maintenance. The managers will estimate the time required to return the home to a clean standard. These charges calculated in increments of per hour. (Removed from the guest Cleaning / Damage / Key deposit.

PAYMENTS BY DEBIT CARD AND CREDIT CARDS: we charge a handling fee per transaction for handling each payment manually on the Phone of On location. Minimum payment. Note not all location have card facilities.

CHANGE, ALTERATION, CANCEL HOLIDAYS or LATE PAYMENTS: Should you need to change, alter or cancel your holiday we make an Admin fee per change or alteration.

LATE DEPARTURE: Altogold Ltd. Reserve the right to make a charge for “Late departure”, every 30mins after 10am (1000hrs). Charge per 30 minutes delayed managers’ access.

OUT OF HOURS SERVICE CHARGES: Our managers often offer over and above the services required to our Guests through their holiday period. In return respecting their free time is important. Opening hours are normally 08.00(8am) to 09.30(9.30am) and 18.00(6pm) to 1900(7pm). Times can vary subject to managers commitments but from 1900 (7pm) to 08.00 (8am) will be clearly out of normal working hours. Requesting or contacting our managers between 19.00(7pm) to 08.00 (8am) for non-life-threatening issues will incur a minimum 50Chf services fee for “Out of hours services” paid for on the spot – at the time. Our Service Manager on location are happy to re supply gas between 0800(8am) to 2100(9pm). Examples where charges will apply Departure Accommodation inspection or contacting the manager to locate your holiday home either by phone or waking them up outside of specified hours. Please not contacting the UK office out of normal office times are included in the Out of hours services terms.